Operations Associate Applicant Pool - IDEA Cincinnati Region (Future Vacancy)

Campus Operations Associate

The Campus Operations Associate plays a critical role in enabling a high-functioning campus by supporting all workstreams related to operations. This includes front office coordination, student information system maintenance, enrollment support, attendance monitoring, and auxiliary services related to transportation, facilities, and our child nutrition program. By ensuring operational excellence, this role frees instructional leadership and staff to focus on student learning and programmatic delivery, ultimately supporting IDEA's mission that "all students are capable of getting to and through college." This role will report to the Assistant Principal of Operations.

Compensation:

• Compensation for this role is set at an annual salary between $40,000 and $45,000, commensurate with experience and in alignment with internal equity.
• This role is also eligible for a performance bonus based on team performance and goal attainment.

Other Benefits:

We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Some of the special benefits we offer at IDEA include:

• Paid Family Leave: Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation.
• Tuition Reimbursement: Staff members may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability.
• Employer-Paid Mental/Behavioral Health: 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost.

Other benefits include dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses and professional development. IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable.

Qualifications:

• Education: High School Diploma required; at least 30 credits at the college/university level preferred
• Experience: At least 2 years of experience in an operations, administrative, or school-based support role

Knowledge and Skills:

• Experience in K-12 education or charter school environment preferred
• Familiarity with student information systems (SIS), operations management (facilities, transportation, nutrition)
• Bilingual in English and Spanish (strongly preferred)
• Experience supporting staff through training, onboarding, or operational supervision

What You'll Do Accountabilities:

Operations & Systems Management:

• Support the campus front office and receptionists, oversee daily operations, ensure welcoming and effective visitor experience, manage communications and phone routing.
• Support the accuracy of student records, demographic data, and enrollment status.
• Assist with new-student onboarding, transfers, testing registration, and documentation to support 100% first-day enrollment and smooth entry.
• Facilitate daily attendance calls and inspect cumulative attendance (ADA) data; identify trends and assist in implementing Chronic Absenteeism escalation protocols, tracking, and interventions to help achieve high attendance targets.
• Work with campus leadership to support student persistence efforts (especially for new families) e.g., onboarding support, parent communications, tracking check-ins, and coordinating surveys/feedback.

Auxiliary Services Coordination:

• Assist in overseeing auxiliary services such as child nutrition, transportation, and facilities support. Support responsibilities across auxiliary services in the absence of operations staff
• Ensure customer service excellence and operational efficiency (front office readiness, facilities readiness, and meal preparation with CNP)
• Support vendor logistics and scheduling of services (transport routes, lunches, clinic coverage), and basic facility upkeep requests_
• Support summer and beginning-of-year operational readiness: assist with operations staff onboarding, training schedules, campus setup, ensuring positions filled, and operations teams ready for the school year start.

Staff & Team Support:

• Serve as a key operational liaison for the campus operations team: coordinate scheduling of operational staff check-ins, track training and development, assist in team meetings and talent processes (onboarding, support, feedback).
• Maintain strong communication and alignment across non-instructional teams and between operations and instructional leadership; act as a problem?solver and point of contact for day-to-day operational matters.

Compliance, Data & Reporting:

• Ensure compliance with federal, state, and district/charter requirements related to enrollment, attendance, student records, nutrition programs, transportation, and facilities.
• Generate, monitor, and present operational data dashboards (e.g., enrollment funnel, attendance trends, staffing vacancies, operational cost metrics) to campus leadership.
• Support audit readiness for health, safety, transportation, and facility documentation.

We look for Team and Family who embody the following values and characteristics:

• Believes and is committed to our mission and being an agent of change: that all students are capable of getting to and through college
• Has demonstrated effective outcomes and results, and wants to be held accountable for them
• Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
• Works with urgency and purpose to drive student outcomes
• Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
• Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
• Works through silos and forges strong cross-departmental relationships in order to achieve outcomes
• We believe in education as a profession and hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students
• Demonstrates problem solving, adaptability and flexibility.
• Strong mathematical skills and basic finance understanding.

About IDEA Public Schools:

At IDEA Public Schools, we believe each and every child can go to college. Since 2000, IDEA Public Schools has grown from a small school with 150 students to a multi-state network of tuition-free, Pre-K-12 public charter schools.

IDEA Public Schools boasts national rankings on The Washington Post and U.S. News & World Report's top high schools lists. IDEA serves over 80,000 college-bound students in 143 schools across Texas, Louisiana, Florida, Ohio, and is on-track to maintain its legacy of sending 100% of its graduates to college.

When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality.

At IDEA the Staff Culture and Belonging Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members. Learn more about our Commitment to Core Values here.