Claim Manager- Construction Defect

Claims Manager - Construction Defect

Los Angeles, CA | Hartford, CT | Exton, PA | New York, NY | Morristown, NJ | USA

As a Construction Defect Claims Manager, you will play a critical role in leading a team that handles high exposure Primary and Excess Construction Defect claims. This position reports to the Head of Construction, Environmental Pollution & Energy Claims with whom it is expected that you will collaborate relative to the group's strategy on claim handling and best practices. You will manage a group of claims specialists with respect to technical claims handling, exceptional customer service, and business segment support, along with helping them to drive a performance culture of continuous improvement.

What you'll be doing

What will your essential responsibilities include?

• Oversee colleagues and claim processes related to liability, damages, coverage, exposure evaluation, reserving and resolution of claims in accordance with AXA XL's Global Claims Handling Principles, service standards, and applicable regulations.
• Conduct and coordinate timely audits of third-party administrators (TPAs) and insureds claim files.
• Manage audits and ensure Financial Internal Controls (FIC) compliance across the team. Drive analytics and data development for Underwriting and Actuarial through identification and reporting on Casualty claim trends.
• Collaborate with Underwriting teams in connection with claim issues and trends, lessons learned, review of policy/endorsement language, and marketing and business development activities.
• Provide superior customer service to policyholders and brokers and ensuring the same high customer service standards are upheld by all colleagues.
• Partner with team members along with both internal and external counsel to manage litigation in an effective and cost-efficient manner.
• Identify strategic and tactical needs that can be solved through technology, process improvements, or training. Maintain close supervision of vendor management and expense control within the unit.
• Focusing on each team member's performance, development and success.

You will report to the Head of Construction, Environmental Pollution & Energy Claims, Americas

What you will BRING

We're looking for someone who has these abilities and skills:

• Technical background in Construction Defect claims: advanced experience with handling and/or supervising Construction Defect claims. Proven ability to negotiate and settle large and complex claim files.
• Proven leadership skills: Demonstrated experience in managing claims handlers. Proven ability to develop employee talent, manage performance, and maintain engagement.
• Possesses analytical skills and sound judgment. Takes initiative and has the ability to work collaboratively.
• Dedication to customer service, including professionalism and diplomacy in broker and insured relations.
• Strong communication: Excellent verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
• Ethical approach: Have an impeccable reputation for ethics, integrity and the highest standards of professionalism.
• Education: Bachelor's degree required.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

The U.S. base salary range for this position is USD 144,500-227,500.

Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2026.

Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

AXA XL is an Equal Opportunity Employer.