Assistant Store Manager

We’re hiring an Assistant Shift Manager in Fort Collins, CO! This role requires 21+ years of age, 35+ hours per week and is predominantly mid-afternoon through evenings Wednesdays-Sundays, with the need to be flexible with potential other days for holidays, peak times or shift coverage(s) for other employees. This is a hands-on leadership role where you’ll run day-to-day operations, production, gift packaging, lead a team, and help create an amazing customer experience (plus… you get to work with chocolate, ice cream and confections). ✨ Competitive pay + incentives – Avg.: ($23-$36/hr. includes gratuities) ✨ Growth opportunities ✨ Fun, fast-paced environment If you’re interested—or know someone who would be a great fit—send your resume directly to Holli McElwee at View email address on click.appcast.io Let’s connect! About the job Company Overview Kilwins Chocolate, Fudge, and Ice Cream is a celebrated confectionery brand, beloved for its handmade chocolates, rich original-recipe ice cream, and signature fudge crafted fresh daily in-store. At Kilwins, we don’t just sell sweet treats; we create them! We’re looking for a positive, growth-minded and hands-on and creative Assistant Store Manager to lead our Fort Collins Team. This is a unique opportunity to manage a team, delight customers, and become a confection artisan, producing our gourmet treats with training provided by Kilwins. Position: Assistant Store Manager Location: Fort Collins, CO Job Type: ¾ Time to Full-time Compensation: Competitive annual pay with performance incentives Responsibilities As the Assistant Store Manager, you will: Leadership: Recruit, train, and lead a team of enthusiastic staff, ensuring exceptional customer service that reflects Kilwins’ values. Attitude: Must be positive and lead with a firm but kind heart. Managing the details and guiding entry-level staff is a coaching strength and must. Confection Production: Craft Kilwins’ iconic treats, including gourmet caramel apples, hand-paddled fudge, hand-dipped chocolates, graham crackers, shortbread cookies, pretzel rods, corns, brittles, caramel apples and more. Training will be provided to ensure you master our signature recipes. Solve Challenges: Your role encompasses solving challenges. This means handling issues without perpetually reaching out to ownership. The ability to think critically and problem solve is a must. Operations Management: Oversee daily store operations, including inventory, scheduling, and ensuring a clean, organized, and visually appealing store. Case and store cleanliness is a must. Deadlines change, and there are lots of moving parts. You must be flexible and have the ability to pivot, while not losing sight of the details. Gift Packaging/Presentation/Visual Merchandising: Amazing attention to detail, beautiful gift packaging and the drive to merchandise is a must. That means, right down to every little label, paper inserts, and tying bows uniformly and according to the owner’s prototypes, is a must. Sales Performance: Drive sales growth by meeting and exceeding revenue targets and implementing creative promotional strategies. Customer Experience: Create a warm, inviting atmosphere for guests, addressing concerns and ensuring each visit is memorable. Count Drawers: Honesty and dependability. Make change and count drawers. Community Engagement: Foster relationships within the Northern Colorado community through events, partnerships, and promotions to enhance Kilwins’ local presence. Compliance: Maintain adherence to company policies, health and safety standards, and local regulations. Qualifications The ideal candidate will have: Experience: 3-5 years of retail or food service management experience, ideally in a customer-facing role. Leadership Skills: Proven ability to inspire and guide a team toward shared goals. Culinary Interest: A passion for learning confection-making and creating delicious treats by hand. Customer Focus: Dedication to delivering exceptional guest experiences. Sales Acumen: Success in meeting sales goals and executing promotional strategies. Organizational Skills: Strong multitasking and time management abilities. Communication Skills: Excellent interpersonal, verbal, and written communication. Education: High school diploma or equivalent required; additional education in business, culinary arts, or hospitality is a plus. Why Work at Kilwins? Competitive pay with performance incentives Comprehensive training in crafting gourmet confections Opportunities for career advancement within a growing brand Employee discounts on Kilwins’ delicious products A fun, hands-on, and dynamic work environment. Who doesn't love ice cream and chocolate!? Be part of a brand celebrated for quality, tradition, and community How to Apply: Submit your resume and a cover letter to Holli McElwee at View email address on click.appcast.io detailing your management experience, enthusiasm for becoming a Kilwins confection artisan, favorite ice cream, and let me know why you’re the perfect fit for this sweet opportunity! Kilwins Chocolate, Fudge, and Ice Cream is an Equal Opportunity Employer We celebrate diversity and are committed to creating an inclusive workplace.