Field Service Technician I

Job Description

Job Description

FIELD SERVICE TECHNICIAN I – ELECTRO-MECHANICAL EQUIPMENT

Quest International | Detroit, MI / Field-Based

Pay: $24.00 - $29.00 per hour, plus overtime eligibility
Job Type: Full-Time, Temp-to-Hire
Travel: Up to 80%, including overnight travel
Benefits: Competitive Medical, Dental, and Vision benefits for full-time employees; 401K, Life Insurance, and other supplemental insurance options
Required: Valid driver’s license, reliable personal vehicle, required auto insurance coverage
Mandatory Test: Human Performance Test

DO NOT APPLY UNLESS YOU CAN MEET THESE REQUIREMENTS

This is a hands-on field service role supporting medical, industrial, diagnostic, lab, manufacturing, OEM, and electro-mechanical equipment at customer sites.

You must be able to:

• Travel up to 80%, including overnight travel
• Use your own reliable vehicle for work-related travel
• Maintain a valid driver’s license
• Obtain and maintain required auto insurance coverage
• Work independently at customer sites
• Use tools and troubleshoot physical equipment
• Work with wiring, connectors, sensors, motors, power supplies, circuit boards, harnesses, and assemblies
• Document service activity, repair findings, parts used, and next steps
• Accept the pay range of $24.00 - $29.00 per hour, plus overtime eligibility
• Accept the temp-to-hire structure
• Complete the required Human Performance Test
• Lift up to 50 lbs and perform field service work in customer-site environments

REQUIRED AUTO INSURANCE COVERAGE

Candidates using a personal vehicle for work-related travel must be able and willing to maintain the required coverage below:

• $100,000 bodily injury liability per person
• $100,000 property damage liability
• $300,000 bodily injury liability per accident

WHY YOU’LL LIKE THIS ROLE

Quest International provides field service, depot repair, technical support, and equipment service solutions for medical, industrial, diagnostic, and electro-mechanical equipment customers.

This role is a good match for someone who enjoys hands-on troubleshooting, working with tools, solving equipment problems, traveling to customer sites, and representing the company professionally in the field.

OEM-specific equipment can be trained. Hands-on repair aptitude, travel readiness, documentation discipline, customer-site professionalism, and reliability are required.

WHAT YOU’LL DO

• Travel to customer sites for installation, maintenance, troubleshooting, and repair
• Service electro-mechanical equipment used in medical, industrial, diagnostic, lab, manufacturing, or OEM environments
• Perform preventative maintenance and corrective repairs
• Troubleshoot equipment issues to the FRU, module, part, or component level
• Replace failed parts, modules, assemblies, or field-replaceable units
• Use a digital multimeter, hand tools, power tools, and diagnostic equipment
• Follow service manuals, SOPs, safety procedures, and customer requirements
• Document service activity, repair findings, parts used, and next steps
• Communicate professionally with customers, internal teams, and service leadership

WHAT YOU BRING

• 1+ year of hands-on technical repair, maintenance, installation, field service, industrial maintenance, medical equipment service, appliance repair, automotive diagnostics, electronics repair, or electro-mechanical experience
• Experience using a digital multimeter or similar diagnostic tool
• Experience with wiring, connectors, harnesses, mechanical assemblies, electronic components, or equipment modules
• Ability to read and follow service procedures, diagrams, technical documentation, SOPs, and safety requirements
• Strong customer communication and repair documentation skills
• Ability to work independently in customer-site, hospital, lab, industrial, or controlled environments

THIS ROLE IS NOT A MATCH IF YOUR BACKGROUND IS MAINLY

• IT help desk
• Desktop support
• Software or coding
• Network administration
• Cyber security
• Computer science projects only
• Retail tech support without hands-on equipment repair
• Retail or restaurant management without hands-on equipment repair
• Warehouse or assembly work without troubleshooting ownership
• Academic engineering projects without practical equipment repair experience
• Local-only work with no overnight travel availability

PREFERRED EXPERIENCE

• Medical equipment, industrial equipment, diagnostic equipment, lab equipment, manufacturing equipment, optical equipment, or OEM equipment
• FRU, module, part-level, or component-level troubleshooting
• Replacing boards, sensors, motors, wiring, power supplies, connectors, harnesses, or assemblies
• Experience using a vacuum/pressure meter, frequency counter, power supply, diagnostic tester, oscilloscope, or similar service equipment
• Military technical training, trade school, BMET, electronics, electrical, automotive, aviation, robotics, industrial maintenance, or mechatronics
• Strong service documentation habits

COMPENSATION, OVERTIME, AND BENEFITS

• Pay Range: $24.00 - $29.00 per hour
• Overtime: Overtime eligible based on business need, travel, customer-site work, and applicable wage-and-hour requirements
• Benefits: Competitive Medical, Dental, and Vision benefits for full-time employees
• Additional Benefits: 401K, Life Insurance, and other supplemental insurance options
• Employment Type: Full-Time, Temp-to-Hire

Actual compensation is based on job-related factors, including skills, experience, technical background, field service experience, diagnostic tool experience, and overall role alignment.

HIRING PROCESS

Qualified candidates may be asked to complete:

• Resume review
• Employment application review
• Phone or virtual interview
• Travel, vehicle, insurance, schedule, and pay confirmation
• Reference checks before offer
• Human Performance Test
• Background check and other required pre-employment steps

Reference checks are required before any offer is made.

EQUAL OPPORTUNITY EMPLOYER

Quest International is an Equal Opportunity Employer. Qualified applicants with criminal histories will be considered in a manner consistent with applicable federal, state, and local laws.