Member Engagement Specialist

Member Engagement Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Member Engagement Specialist based in the United States.

This fully remote role focuses on building meaningful connections with prospective members and helping them understand the value of a specialized kidney health management program. You'll engage with individuals through multiple communication channels, establish trust, and address questions or concerns throughout the enrollment journey. The role combines customer engagement, education, and goal-oriented outreach in a supportive, performance-driven environment. You'll use active listening, empathy, and persuasive communication to overcome barriers and encourage participation. You'll also collaborate with internal teams to share member feedback and improve engagement strategies. This is an opportunity to contribute directly to improved access to health support while developing your skills in healthcare-focused member engagement.

Accountabilities

• Proactively contact prospective members through multiple communication channels, explain program benefits, and encourage enrollment.
• Build rapport and trust through active listening, empathy, personalized communication, and a professional approach.
• Consistently meet engagement and outreach targets by educating members, addressing concerns, and demonstrating the value of program participation.
• Represent the organization positively and professionally across all member and internal communications, regardless of enrollment outcomes.
• Handle member information responsibly and follow applicable federal, state, and local requirements, including HIPAA, privacy, security, and protected health information guidelines.
• Accurately document member interactions and relevant information in required systems and records.
• Collaborate with internal teams to communicate feedback, identify recurring concerns, and support improvements to outreach strategies.
• Escalate member concerns and operational issues to leadership when appropriate.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent required; college coursework or a degree is preferred.
• At least 2 years of experience in sales, customer service, member engagement, or a related field.
• Healthcare, wellness, or population health management experience is preferred.
• Experience with customer relationship management (CRM) systems and contact center software is preferred.
• Strong verbal and written communication skills, with the ability to adapt messaging to different audiences.
• Persuasive communication and negotiation skills, with a focus on understanding and responding to individual member needs.
• Ability to address objections and enrollment barriers while maintaining compassion, empathy, and respect.
• Strong organization and attention to detail when managing multiple priorities and member records.
• Ability to work effectively in a performance-driven environment and consistently pursue established engagement goals.
• Growth mindset with the ability to learn new strategies, systems, and tools.
• Ability to work securely in a HIPAA-compliant remote environment.
• Flexibility to work evenings, weekends, or adjusted schedules is preferred to maximize member outreach opportunities.
• Bilingual English/Spanish proficiency is preferred.
• Ability to accommodate limited business-related travel as required.

Benefits

• 100% remote work opportunity for candidates able to work Mountain or Pacific Time Zone hours.
• Opportunity to contribute to healthcare-focused member engagement and population health initiatives.
• Collaborative environment with opportunities to work cross-functionally.
• Performance-oriented role with opportunities to develop customer engagement and healthcare communication skills.
• Limited travel, scheduled according to business needs.
• HIPAA-compliant remote work environment.
• Flexibility to support member outreach across varying schedules, where applicable.