Front Desk Coordinator

Position Summary:The Front Desk Coordinator serves as the front-of-house staff and Club member relations liaison. They monitor the front entrance for both proper entry and exit of Club members, visitors, volunteers, and family members. The safety of Club members and the portrayal of Boys & Girls Club mission and vision are the primary responsibilities of this position.Responsibilities:Ensure proper check-in and check-out procedures are followed for all visitors, staff, volunteers, Club members, etc.May be required to close or open building using proper proceduresRespond promptly and appropriately to family/visitor concerns using proper chain of commandMust independently utilize available information and resources to ensure all CLub members safely enter and exit the buildingServe as a brand ambassador to all visitorsCreate and maintain a healthy, safe, and organized front desk environmentAssist in the coordination of assigned volunteers and provide evaluation and feedbackSecure, maintain, and monitor materials, equipment, and resources belonging to the front desk/entrance areaMaintain cleanliness and upkeep of Lost & Found area and Front DeskRead and answer emails promptlyCommunication of needs for materials and supplies at least one week in advancephone calls professionally and promptlyMaintain proper tracking of membershipsMaintain an accurate database of Club membersCommunicate efficiently with Directors on any and all issues that may arise with members or their familiesEnsure all forms, reports, and necessary administrative materials are accurate and up-to-dateMay be required to drive Club vanAssist in member recruitmentFlexibility to work clubhouse hours as seasons and service needs changeMay participate or assist in special programs/events/field tripsMay be required to provide First Aid/CPR (will be trained)Assist in or handle special assignments or other duties as deemed necessary or important by supervisionDisclaimer:The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.Qualifications:High school diploma or GED requiredExperience working with children preferredAbility to communicate effectively with children from diverse backgroundsAbility to maintain a professional demeanor in high-stress situationsPrevious experience in a customer service or administrative role requiredExceptional organizational and customer service skillsAbility to exercise appropriate, independent judgementAbility to use multiple software programsExperience using Canva, Salesforce and Microsoft suite products a plusAbility to work independently as well as in groupsAbility to meet deadlines, take initiative, and self-directAbility to multitask and prioritize with and without guidanceMust pass a reference and background checkPhysical Requirements and Work Environment:Sitting or standing for several hours at a timeSome lifting and moving of moderately sized objectsSome driving may be necessaryHigh noise levels may occur for extended periods of time #J-18808-Ljbffr Boys & Girls Club Of Portage County Inc