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Clerical Support Specialist

Performs clerical support functions for the patient care unit. Performs environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting issues. Assists in the delivery of direct nursing care as appropriate to meet the needs of the clinical area, unit and/or department, and according to established policies and procedures.

Does this position require patient care? No

Essential functions include:

• Providing administrative support to a group of nonexecutive employees in a patient care department, typically a nursing unit.
• Managing and distributing information within an office and clinical reception, answering phones, greeting visitors and patients, and maintaining patient records.

Qualifications:

Education: High school diploma or equivalent required. Can this role accept experience in lieu of a degree? No.

Licenses and credentials: Experience in a clerical support or customer service role 0-1 year preferred.

Knowledge, skills, and abilities:

• Computer skills: Microsoft Office.
• Strong follow up and resolution.
• Ability to prioritize and manage multiple tasks.
• Strong patient/customer service skills.
• Ability to learn new software systems and technology skills.
• Adjusting actions in relation to others' actions.

Physical requirements:

• Standing: Occasionally (3-33%)
• Walking: Occasionally (3-33%)
• Sitting: Constantly (67-100%)
• Lifting: Occasionally (3-33%) 20lbs - 35lbs
• Carrying: Occasionally (3-33%) 20lbs - 35lbs
• Pushing: Rarely (Less than 2%)
• Pulling: Rarely (Less than 2%)
• Climbing: Rarely (Less than 2%)
• Balancing: Occasionally (3-33%)
• Stooping: Occasionally (3-33%)
• Kneeling: Rarely (Less than 2%)
• Crouching: Rarely (Less than 2%)
• Crawling: Rarely (Less than 2%)
• Reaching: Occasionally (3-33%)
• Gross manipulation (handling): Constantly (67-100%)
• Fine manipulation (fingering): Frequently (34-66%)
• Feeling: Constantly (67-100%)
• Foot use: Rarely (Less than 2%)
• Vision - Far: Constantly (67-100%)
• Vision - Near: Constantly (67-100%)
• Talking: Constantly (67-100%)
• Hearing: Constantly (67-100%)

Remote type: Onsite

Work location: 1575 Cambridge Street

Scheduled weekly hours: 40

Employee type: Regular

Work shift: Day (United States of America)

Pay range: $18.58 - $26.58/Hourly

Grade: 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications, and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1460 Spaulding Hospital-Cambridge, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.