CAD Associate I

CAD Associate I

High Point, North Carolina

Lumos is looking for a full-time CAD Associate I! The CAD Associate I is responsible for inserting, updating, revising, and analyzing data within Spatial Engineer (CADTEL) and the Facilities Management Database (CHR) to create, resolve, and correct records. This role processes field notes, sketches, and engineer-submitted Telecom fiber and occasional copper designs to generate Work Orders, incorporate Geographic Information System (GIS) entries, and complete "AS-Build" Work Orders with accuracy and compliance. The position is responsible for identifying and escalating GIS-related issues to the appropriate Supervisor or Manager in a timely manner.

Company Summary

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we've joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos' infrastructure expertise with T-Mobile's national reach to bring fiber to more homes than ever before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can't be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That's why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there's no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We're passionate about our customers' experience. Their futures don't stand still, and neither do ours. We'll never stop reinventing ourselves to meet our customers' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people's lives.

Essential Functions

• Facilities Management Database responsibilities include:
  • Acquire and accurately interpret Telecom data
  • Identify and resolve data errors
• GIS/CAD (Spatial Engineer) responsibilities include:
  • Acquire, insert, and interpret Telecom data and information with a high degree of accuracy
  • Recognize fiber optic signal flow direction and proper connectivity; make corrections as needed
  • Identify and interpret trends related to incorrect Telecom data insertion
  • Identify missing or incomplete GIS facilities and properties
  • Generate work orders in GIS with all required supporting documentation
  • Create work orders for Facilities Construction
  • Adhere to established GIS rules and procedures to maintain seamless and reliable data quality; all drawings and insertions must reflect a high level of geographic accuracy, correct population of required property fields, and related data standards
  • Create and maintain digital data files
  • Post work orders following field completion
• Complete assigned projects including data cleanup, data mining, and data analysis to ensure accuracy and integrity
• Utilize Microsoft Smartsheet and Sitetracker systems to track work order activities to completion
• Maintain regular and predictable attendance and punctuality
• Perform additional duties as assigned

Knowledge, Skills, and Abilities Required

• Self-starter with a strong work ethic and motivation to take initiative
• Ability to work independently with minimal supervision while also being a collaborative team player
• Strong organizational skills with the ability to manage multiple tasks and deadlines effectively
• Excellent communication skills, both verbal and written

Other Experience & Requirements

• At least 2 years of AutoCAD experience is required
• At least 1 year of fiber optics is required
• At least 1 year of Telecommunication experience is required
• High School diploma or GED is required
• Ability to comprehend and interpret engineering designs and nomenclature
• Proficiency in basic mathematical operations including addition, subtraction, multiplication, division, fractions, decimals, ratios, percentages, and the ability to interpret bar graphs
• Experience with Internet software, spreadsheet applications, and word processing software

Physical Requirements

• Ability to sit for extended periods while working on a computer
• Manual dexterity to operate computer equipment and CAD software efficiently
• Capability to perform tasks that may require occasional lifting of materials or equipment weighing up to 25 pounds
• Ability to focus on detailed work, including reading and interpreting technical drawings and documents
• Capability to travel to the office as needed

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life's challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

Applicant Eligibility Notice: Applicants must be at least eighteen (18) years of age at the time of application.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.