Solutions Engineer

“Be part of a company that is influential and the standard for a rapidly evolving industry!” WHO ARE WE? RealTime eClinical Solutions is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry. Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based out of San Antonio, TX, but are truly a remote and telecommuting company. WHAT ARE WE LOOKING FOR? This unique role within RealTime’s commercial team requires a creative, collaborative, and solution-oriented individual. The Solutions Engineer will partner with our Sales team to provide technical expertise, demonstrate the value of our platform, and ensure our customers are equipped to excel in clinical research operations. WHAT WILL YOU BE DOING? Deliver high-impact live and virtual product demonstrations of the RealTime eClinical platform tailored to each customer’s specific needs. Build and maintain a library of reusable demos, scripts, personas, supporting materials, and sample data sets that reflect real-world customer scenarios. Partner closely with the Sales Team to understand customer needs, craft discovery questions, and design demo storylines that highlight value, differentiation, and ROI. Conduct discovery calls/workshops to map customer processes and configure compelling “day-in-the-life” demos. Present at conferences, webinars, user groups, and industry events as a RealTime subject-matter expert. Maintain a deep understanding of our solutions and how they translate to providing value across customer segments. Gather feedback during customer conversations and research and relay product takeaways and opportunities to the Product Team. Assist with product Go To Market efforts. Occasionally support post-sales activities such as working with Customer Success or train-the-trainer sessions. Stay current on clinical research trends, regulatory changes, and competitive landscape. WHAT DO YOU NEED? Must have in-depth knowledge of the Clinical Research Industry and how Clinical Research Sites operate. High-energy and engaging individual who can command a room (virtual or in-person). Consultative mindset – you listen first, then show exactly what a customer needs. Detail-oriented yet able to simplify complex concepts for non-technical audiences. Team player who thrives in a fast-paced, high-growth environment. Experience creating demo content or working with software solutions. Experience working in clinical research, such as via a Clinical Research Coordinator or Associate, Clinical Trial Manager, Study Start-Up Specialist, or CTMS Administrator role. WHAT IS IN IT FOR YOU? The company sponsors health insurance, long-term disability, and life policies. Unlimited Paid Time Off. 10 paid Holidays. Work Anniversary Bonus. Participation in the Employee of the Quarter Program. Monthly $100 Connectivity Stipend Reimbursement. RealTime matches employee 401K contributions at 100% of the first 3% investedand 50% of the next 2% invested. All successful candidates must complete and pass reference and background checks. The desired salary must be indicated for the application to be considered. The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred. Equal Opportunity Employer–RealTime eClinical Solutions strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including employment. Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility. Thank you for your interest in RealTime eClinical Solutions. #J-18808-Ljbffr