Specialty Pharmacy Supervisor of Patient Services

Supervisor of Patient Services

Location: Remote with onsite travel as needed in the West Coast region (WA OR CA)

Make an Impact on the Patient Experience

Are you a pharmacy professional who thrives in a leadership role and is passionate about improving patient care team performance and operational excellence We are seeking a Supervisor of Patient Services to support and develop a high-performing team while driving workflow efficiency collaboration and service excellence across our patient services operations.

In this role you will partner closely with the Manager of Patient Services to oversee daily operations evaluate productivity and workflows mentor team members and help ensure exceptional support for both patients and internal stakeholders.

Job Purpose

Provide support to the Manager of Patient Services as well as workflow/productivity evaluation and supervision of team members.

What Youll Do

Lead coach and develop a team of up to 10 FTEs

Review staff messaging and Epic pools to ensure timely completion of work

Support FFT communications and resolve delivery slip concerns

Troubleshoot workflow questions and provide real-time guidance to Pharmacy Liaisons

Monitor PA Log activity and identify operational gaps

Evaluate TelemetryRx completion and coordinate coverage as needed

Observe workflows and provide coaching and performance feedback

Assist with weekly staff meetings and rollout kickoff calls

Promote collaboration between refill technicians pharmacy liaisons pharmacy operations staff and PSC staff

Recommend and implement workflow improvements in partnership with the Manager of Patient Services

Identify opportunities to enhance patient interactions and operational efficiency

Support onboarding and new-hire access requirements

Education & Experience

• High school diploma or equivalent
• 3 years of pharmacy technician experience
• 1 years of Pharmacy Liaison experience preferred
• State registration and national CPhT certification required (or obtained within an agreed timeframe)

What Makes You Successful

• Strong leadership and coaching abilities
• Excellent organizational skills and attention to detail
• Outstanding interpersonal and communication skills
• High integrity and professionalism
• Dependable collaborative and patient-focused
• Proficient in Pharmacy Operating Systems EMRs and Microsoft Office

Confidentiality & Professionalism

Discretion and confidentiality are essential as this position involves highly sensitive patient information private data and personnel-related matters.

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: and .

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Solid computer skills are required including proficiency in Microsoft Office tools (Outlook Teams Word Excel and PowerPoint) for communication documentation and data management as well as navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process please email

Required Experience:

Manager