Service Manager - Columbia, South Carolina

Job Description

Job Description

At Atlantic Forklift Services , we prioritize the well-being and success of our employees. We foster a collaborative and inclusive work environment where every team member is valued and respected. Our culture is built on accountability, teamwork, and a shared commitment to doing things the right way—while recognizing and celebrating the wins along the way.

Are you passionate about leading a team to deliver exceptional service? Do you thrive in a dynamic environment while working alongside a team of high performing and caring people?  Atlantic Forklift Services is seeking for a dedicated and experienced  Service Manager to lead our Columbia, South Carolina service operations. 

As a member of the leadership team, you'll play a crucial role in ensuring our customers receive noticeably best service while supporting a talented group of technicians. If you're ready to make an impact in a thriving industry with a company that values expertise and customer satisfaction, we invite you to explore this exciting opportunity with us.

Company Benefits:

- Competitive salary commensurate with experience

- Monthly vehicle allowance to cover fuel and mileage for travel between branches and customer sites 

- Comprehensive health insurance coverage with HSA and traditional PPO plan options

- Dental, vision, disability, and company paid life insurance available as well as 401k retirement with company match*

- Paid time off and holidays for work-life balance, including employee birthday*

- Opportunities for ongoing training and professional development, including executive coaching sessions 

Job Purpose:

This position provides leadership for all technical service personnel and responsibilities within the Columbia, South Carolina branch of the dealership. Works closely with the Operations Manager and the service and parts leadership team to achieve superior results in customer satisfaction while meeting and exceeding revenue and profitability goals of the service and parts departments.

Position Responsibilities:

• Ensure environmental, health and safety compliance within the service department by overseeing that all technical personnel follow and maintain safe work habits in the shop, on the road, and at customer sites.
• Develop and lead technical service team needed to achieve service revenue and profitability goals by managing the recruitment, product training, development and performance of the service technicians.
• Coach, counsel and manage performance for all technical service personnel through development and implementation of individual development plans.
• Work closely with necessary team members to resolve all disputes quickly, ensuring customer satisfaction while managing overall costs.  Manage services technician’s expenses and resources. Drive for complete utilization of the service team as well as develop team efficiency.
• Provide quality control of all service jobs to ensure we are meeting and exceeding customer expectations and profitability goals.
• Assist customers, service, sales and parts team by answering questions or directing to the correct personnel, and when necessary, capturing data in our job management system. 
• Support service admin team in preparation of service quotes and proposals by providing technical support to reduce the number of “call backs” by having the appropriate technician and the correct part provided timely.
• Local travel to branches required.
• Perform other duties as assigned.
• Adhere to all company policies and procedures.

Education & Experience  

• 2- or 4-year business degree or a combination of education and relevant work experience.
• Minimum of five years’ technical experience in material handling or related industrial equipment industry
• Prior management experience.
• Previous P&L and/or budget responsibility preferred. 
• Must demonstrate exceptional computer skills with the ability to use technology with little direction.
• Must possess a clean driving record and a valid driver’s license. 

Key Competencies:  

• Verbal/written communication skills
• Judgment
• Decision-making
• Motivating staff
• Coaching and development
• Planning and organizing
• Teamwork
• Attention to detail
• Problem-solving skills
• Excellent interpersonal skills
• Organized
• Ability to multi-task
• Works well in a fast-paced, dynamic environment with constant shifting priorities
• Ability to quickly pick up new skills and programs.
• Ability to communicate well and execute projects with other departments. 

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. 

Mathematical Skills:  

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 

Reasoning Skills:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Supervisory Responsibilities:

Manages and directs staff including recruitment, selection, and development to achieve Company goals and objectives. 

Computer Skills: 

To perform this job successfully, an individual should have knowledge of Microsoft Office Suite: Word; Excel, Outlook and Google Chrome, and CRM system. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Proper lifting techniques required. May include lifting up to 25 pounds on occasion. While performing the duties of this job, the employee is regularly required to sit; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee is rarely required to stoop, kneel, crouch, or crawl.

Join our Team

If you're ready to take your career to the next level and become part of a company that values its employees, we want to hear from you! 

Atlantic Forklift Services is an equal opportunity employer and is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

*company benefits are subject to required waiting period