Cisco CVP IVR Engineer

Job Summary We are seeking a highly skilled Cisco CVP Developer to join our team. The ideal candidate will have deep expertise in Cisco Customer Voice Portal (CVP), VXML scripting, Java programming, and contact center technology. This role involves designing, developing, and integrating IVR call flows and components to support efficient customer interaction within a contact center environment. Key Responsibilities Design and develop IVR call flows using Cisco CVP Call Studio Implement and manage VXML-based scripting to facilitate seamless customer interactions Develop and integrate custom Java components for advanced CVP functionality Collaborate with database teams to enable data-driven IVR interactions Analyze, troubleshoot, and optimize existing CVP applications Ensure alignment with contact center best practices and operational needs Provide ongoing support and enhancements for deployed IVR solutions Must-Have Qualifications Proficient in Cisco CVP platform and Call Studio Strong experience with VXML scripting for call flow development Solid background in Java programming and component development Knowledge of contact center operations and best practices Experience with database integration in IVR/Call Center environments Preferred Qualifications Experience working in enterprise-level contact centers Familiarity with other contact center platforms or tools (e.g., Cisco UCCE, Finesse) Ability to work in agile or fast-paced environments #J-18808-Ljbffr MDAEdge