Lead Medical Support Assistant
US Department of Veterans Affairs
Lead Medical Support Assistant
The primary function of the Lead MSA is to ensure smooth operation of all aspects related to the clinical administrative operations on all sections of the Rehabilitation Service. The Lead MSA will perform a wide variety of administrative tasks associated with maintaining and supporting the work performed within Rehabilitation Service. Lead MSA will monitor productivity, work assignments, provide input on performance, resolves daily workplace issues, and oversee and implement processes that support efficient and effective workflow, and effectively support the needs of the clinic. Assignments at this level include, but are not limited to:
- Assure coverage of facilitate weekly or bi-weekly MSA meetings and act as a mentor/educator and may lead training sessions as necessary for improved employee performance within their assigned section or to cover MSA duties from a different section.
- Conduct ongoing reviews to ensure quality of work.
- Ensure accurate and timely scheduling of appointments.
- Provide guidance to Advanced MSAs and MSA contractors to include changes in policies and procedures.
- Distribute and balance workload.
- Create and maintain Advanced MSAs and MSA contractors schedules.
- Advise on employee training modules, orienting and providing on-the-job training for new and current Advanced MSAs and MSA contractors.
- Ensure all training requirements are met; organizing the work structure.
- Act as liaison between Advanced MSAs, MSA contractors, and other SFVAHCS staff in order to resolve day to day conflicts.
- Provide coverage, support and back up for the Rehabilitation Service MSAs. In addition, the Lead MSA will have working knowledge of the Program Support Assistant and Program Specialists duties and responsibilities and serve as back-up.
Other duties as assigned.
Work Schedule: Monday-Friday 8:00am-4:30pm or as determined by supervisor.
Telework: Not available.
Virtual: This is not a virtual position.
Functional Statement #: 10277F.
Relocation/Recruitment Incentives: Not authorized.
Permanent Change of Station (PCS): Not authorized.
Vacancy posted 5 days ago
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