Voice Engineer

Voip EngineerEnd Client: New York City Department of Social Services (DSS) Job Title: VOIP Engineer Duration: 30 Months Location: Brooklyn, NY 11238 Position Type: Contract Hours Per Week: 35 Hours Interview Type: Webcasting (Camera Required)DSS is modernizing its telecommunications infrastructure through enterprise VoIP deployments and voice system upgrades. The selected consultant will provide technical support for telephony systems, telecom migrations, vendor coordination, user support, and deployment activities across multiple DSS locations.ResponsibilitiesAbility to install and troubleshoot all issues that come up with VoIP network appliances.Coordinate the staging and shipping of equipment from warehouse to site for conversion. Submit requests to have the local network modified to support the new VoIP phones. Physically unbox and install new phones on desk locations. Work with network group and voice administrator to ensure that all phones come online.Interface with users in the field to assist with technical questions and functionality issues.Be at the site right after conversion for technical support on how to use the new phones and to give assistance with setting up new voice mail boxes. Make yourself available at that site for future assistance.Coordinate vendor meetings with installers and the phone company. To assure prompt responses to existing problems and installs.Be available to meet with Vendors such as the telephone company and private communication vendors for service assistance. Carry all the necessary tools for your job.Required QualificationsA minimum of 4 years of experience with the following skill sets:Proven experience in testing complex network-based telecommunication systemsThorough knowledge of structured test methods and processes; previous experience with automated testing tools, and legacy voice tools.Thorough knowledge of voice telephony techniques and standards. Experience with interfacing with phone providersStrong oral and written communication skills along with ability to meet deadlines in a dynamic environment V Group