Operations Manager | NightSky | San Luis Obispo, CA

We’re seeking an experienced, hands-on Operations Manager to lead day-to-day hotel operations at Nightsky San Luis Obispo. This role is responsible for ensuring seamless execution across Front Office, Housekeeping, and Engineering—and that the property reflects Nightsky’s mission of setting the standard in positive impact, nature-focused hospitality.

This is a full-time, on-site, exempt position that reports to the General Manager. The salary for this position is $80,000.

Nightsky

Nightsky San Luis Obispo is an elevated, nature-immersive hospitality experience set atop a hill with sweeping views of the Nine Sisters. Designed for connection, rejuvenation, and simple-but-beautiful moments, our luxurious eco-tents, al fresco gathering spaces, and curated activities offer guests a refined, comfortable immersion in nature.

Our personality is warm, adventurous, neighborly, stylish yet approachable. We believe in the power of shared humanity, in balance, in embracing nature’s rhythm, and in taking it easy while delivering thoughtful, meaningful hospitality.

Set within Nightsky, Marcerro features a creative and cleverly-designed F&B program to minimize service complexity while guests are encouraged to mingle together through communal programming for a memorable experience. Marcerro—a name born from the union of mar (sea) and cerro (hill)—pays homage to the stunning natural convergence of the Pacific Ocean and the Santa Lucia Mountains that cradle our site. This unique positioning inspires everything we do, from the ingredients we source to the atmosphere we create.

We operate a streamlined, light-touch service model—where guests may encounter only a few “hosts,” but every detail feels curated, intentional, and inspired by the natural world around us.

Who We Are

• Passionate about hospitality, the outdoors, and creating meaningful guest experiences.
• Culture-driven, committed to respect, teamwork, accountability, and entrepreneurial spirit.
• Unique in our approach — encouraging individuality, authenticity, and creativity.
• Innovators, constantly evolving to enhance experiential programming and guest engagement.
• A growing team seeking leaders who recognize the importance of associate engagement and guest connection.
• Proud to promote from within and build diverse, inclusive teams that thrive.

What You Will Be Doing

Operations Leadership

• Lead daily operations across Front Office, Housekeeping, and Engineering, ensuring consistent execution of Nightsky standards.
• Serve as the Manager on Duty, confidently making operational decisions and supporting overall property flow.
• Act as the operational extension of the General Manager—supporting coverage, decision-making, and leadership presence as needed.
• Maintain the integrity, cleanliness, safety, and functionality of all guest rooms, public spaces, back-of-house areas, and outdoor environments.
• Support ongoing operational readiness across the property, proactively identifying gaps and implementing solutions.
• Ensure all departments are aligned and operate efficiently within a staff-light, high-touch service model.

Guest Experience

• Deliver a seamless, intuitive guest journey—from arrival to departure—rooted in warmth, ease, and connection.
• Monitor guest feedback, reviews, and service recovery trends; implement adjustments to elevate the guest experience.
• Ensure operational details support Nightsky’s nature-forward ethos, including wayfinding, lighting, grounds, and ambient flow.
• Oversee onsite programming and experience execution, ensuring activities and activations align with the Nightsky brand and guest experience vision.
• Partner closely with Sales and Food & Beverage teams to execute group events, property activations, retreats, and special programming.

People Leadership

• Recruit, train, coach, and develop Front Office, Housekeeping, and Engineering teams.
• Foster a positive, accountable, and inclusive team culture where associates feel supported and empowered.
• Lead by example—rolling up your sleeves and working shoulder-to-shoulder with the team when needed.
• Conduct regular check-ins, performance feedback, and development planning for direct reports.

Financial & Asset Stewardship

• Support labor planning, scheduling, and cost controls in partnership with the GM.
• Oversee departmental inventory, preventative maintenance programs, and asset care.
• Partner with vendors and third-party contractors to support operational needs, preventative maintenance, and property upkeep.
• Ensure proper use of systems, supplies, and tools to maximize efficiency and longevity.

Safety, Compliance & Collaboration

• Ensure compliance with OSHA standards, safety protocols, and company policies.
• Partner closely with People & Culture, Engineering, and shared services teams.
• Maintain readiness for inspections, audits, and brand standards reviews.

What You Bring to the Table

Experience & Qualifications

• 4+ years of hotel operations experience, with at least 2 years in a leadership role.
• Demonstrated experience leading Front Office and Housekeeping teams; Engineering exposure strongly preferred.

• A proven track record of delivering strong guest satisfaction and colleague engagement.
• Experience working in boutique, lifestyle, or experiential lodging environments preferred.
• Comfortable using hospitality technology (PMS, scheduling tools, reporting systems) and training teams to do the same.
• Strong organizational, communication, and problem-solving skills.
• Ability to work a flexible schedule, including weekends, holidays, and varying shifts.
• Knowledge of environmental stewardship, sustainability practices, OSHA standards, and food safety strongly preferred.

• Ability to speak Spanish or other languages is a plus.

Leadership & Behaviors

• A natural host with a genuine passion for hospitality, outdoor adventure, and creating meaningful experiences.
• A warm, confident leadership style that inspires trust and fosters community—internally and with guests.
• A lead-from-the-front management style—you’re hands-on, comfortable working shoulder-to-shoulder with your team, and you don’t hesitate to jump into any task when needed.
• A strategic thinker who can also roll up their sleeves and lead hands-on operations.
• A cultural ambassador who embodies Nightsky’s ethos and brings genuine passion for hosting and connection.
• A calm, confident, and approachable leader who builds trust quickly.
• Highly adaptable and comfortable navigating evolving priorities.
• Takes ownership and follows through with consistency and accountability.

What’s In It for You

• Competitive compensation package, including quarterly incentive plan.
• Generous health, dental and vision insurance, plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Monthly fitness and transportation credits.
• Unlimited PTO and 9 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!
• Clear pathways to future leadership opportunities, including advancement to GM roles at additional Nightsky locations or above-property executive positions.

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE.

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

While this is a salaried position, be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.