Assistant Manager

Job Description

An Assistant Manager at PointHaus Group supports logistics, administration, and on-site execution, handling tasks from vendor coordination, setup/teardown and marketing to ensuring smooth operations for events providing crucial support to ensure a great guest/Customer experience and smooth event flow.

Core Responsibilities

Team Leadership: Assist in hiring, onboarding, and training new employees. Manage daily workflows, create shift schedules, and monitor team performance.

Operations: Oversee day-to-day business functions, including inventory control, supply ordering, and cash handling.

Customer Service: Serve as the primary point of escalation for customer issues, ensuring prompt and satisfactory resolution to complaints.

Administration: Assist with payroll, budgeting, and generating operational reports. Ensure the business remains compliant with safety codes and company policies.

Essential Skills

Strong organization, multitasking, and attention to detail.

Excellent communication (written/verbal) and interpersonal skills.

Creativity and digital marketing knowledge (social media, content).

Proficiency with spreadsheets and marketing software.

Adaptability and problem-solving abilities.