Front of House Lead

Job Description

Job Description

Summary

As Food & Beverage Front of House Lead, you will support the Food and Beverage operation through leadership of the front of house team and completing delegated administrative tasks. You will ensure service, brand, and food safety standards are implemented and followed. You will work in the roles of cashier, food runner, barista, bartender, and expeditor. This is a seasonal, hourly position and includes the option of team member housing for the duration of employment.

Responsibilities

• Expertly execute all front of house tasks and train team on best practices of the operation with a focus on exceptional guest service

• Actively maintain guest and team member safety by ensuring all food handling safety and storages protocols and SOPs are implemented and tracked on logs

• Ensure a clean and safe workspace through completion of daily and weekly cleaning/deep cleaning checklists tasks

• Maintain neat, organized, and safely stored work and storage areas where FIFO is practice

• Assist with all inventory practices including ordering, receiving, waste tracking, setting up count sheets, and completing physical inventory counts

• Knowledge of all drink recipes and ingredients, food item portions and ingredients, with special attention to allergens

• Ensure all guests are cheerfully attended to and that all service standards are followed

• Lead by example, maintain composure, take action, and be solution-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on property

• Collaborate and interact professionally, value teamwork, quickly step in to help others, resolve challenges with quick solutions

• Learn and share knowledge of local area, culture, and on-site activities 

• Keep a positive attitude, anticipate needs of your team and guests

• Set clear expectations, provide accurate, complete, and timely communication

• Other duties as assigned

Competencies

Effective Communication

Adaptagility

Decision Making

Initiative

Education

• High School Diploma/GED

Working Conditions

• Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker

• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events

• Able to stand and move for long periods of time

• Operate guest transport carts and/or property vehicle

• Stand and walk over slippery and/or uneven natural walking surfaces for majority of workday

• Bend and stoop

Preferred Qualifications

• Previous restaurant leadership experience, including leading team trainings

• Experience leading a team of 2-10 people

• Food Handler (ServSafe) Certification and TIPS certification
  • Must be obtained by property opening date or before starting any work involving food or alcohol handling

• Experience with POS systems

• Knowledge of basic barista and bartending skills

• Excellent communicator

• Experience with conducting inventories

• Experience ordering products from set par lists and suggesting adjustments to pars based on business levels

Additional Information

• This position requires the individual to wear and work in personal protective equipment, when applicable.
• This position requires that the individual is able to lift a minimum of 45lbs independently.
• Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.
• Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind.
• This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.

COMPENSATION AND BENEFITS:

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

• Health Insurance
• 401K (eligible if work hourly minimum as required by law)
  Heavily discounted tents for Under Canvas family and friends stays
  Bar N Ranch lodge and cabin discounts
• Lifestyle partner brand and industry discounts
• Housing available for employees only (no pets) and is subject to fringe benefit and maintenance fee paycheck deductions
• Employee Assistance Program

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.