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Field Support Technician

$20 - $25 per hour

Cynet Systems

Job Title

Job Overview: Pay Range: $20.00hr - $25.00hr Requirement/Must Have:

  • Minimum 4+ years of experience in Deskside IT Support, Field Support, or Onsite IT Operations.
  • Experience supporting enterprise or healthcare environments preferred.
  • Strong hands on experience with Windows desktops and laptops.
  • Experience with common peripherals and printers.
  • Knowledge of basic networking concepts.
  • Experience with remote support coordination tools.
  • Familiarity with ITSM tools, preferably ServiceNow.
  • High attention to detail and documentation discipline.
  • Ability to work independently onsite with accountability.
  • Strong verbal and written communication skills.
  • Ability to function under pressure in clinical environments.
  • Strong sense of ownership and reliability.
  • Willingness to travel within assigned field region.
  • Flexibility for after hours or emergency support when required.
  • Adherence to organizational security and safety policies.

Responsibilities:

  • Deliver hands on, onsite-technical support within healthcare facilities to ensure device-reliability and end user productivity.
  • Provide physical presence and smart hands capabilities for environments where uptime and speed impact operations.
  • Execute physical, device level, and site specific support activities as an extension of IT operations.
  • Act as the primary onsite technical resolver for incidents escalated by the Service Desk.
  • Provide in person support for clinicians, nurses, researchers, and corporate staff.
  • Resolve hardware, OS, and peripheral issues including laptop/desktop failures, boot, driver, and performance issues.
  • Perform full IMAC lifecycle activities including new device deployments, refreshes, and workstation setup.
  • Configure devices according to standards, images, and security baselines.
  • Ensure replaced assets are returned, secured, or disposed of correctly.
  • Replace faulty components and coordinate warranty or vendor repairs.
  • Execute smart hands tasks in data closets including cable tracing, patching, and power cycling of devices.
  • Follow hospital and clinic access protocols and infection control zone requirements.
  • Accurately update ServiceNow tickets with actions performed, parts replaced, and user confirmations.
  • Maintain accurate asset records including device assignment, location changes, and serial numbers.
  • Perform regular site walk throughs to proactively identify device issues and validate workstation standards.
  • Communicate clearly with Service Desk Leads on ticket progress and access challenges.
  • Travel within assigned 30 mile radius to provide field support.
  • Maintain professional, courteous, and respectful conduct within healthcare locations.
  • Due to nature of job The candidate must have Ability to lift and move IT equipment safely.

Skills:

  • Windows Desktops.
  • Laptops.
  • Printers.
  • Peripherals.
  • Networking Concepts.
  • ServiceNow.
  • ITSM Tools.
  • IMAC.
  • Hardware Troubleshooting.
  • Asset Management.
  • Smart Hands Support.

Qualification And Education:

  • 4+ years of experience in IT Deskside or Field Support.
Vacancy posted 2 days ago
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