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Remote Workforce Analytics & Scheduling Analyst

Maximus

Maximus is seeking an Analyst in Workforce Services to optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics. The role turns data into actionable staffing decisions to improve service levels and customer experience.

Responsibilities include analyzing arrival patterns and seasonality, producing ad hoc reports, tracking attendance, and maintaining forecast accuracy.

#J-18808-Ljbffr
Vacancy posted 9 hours ago
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