Service Technician Trainee

Description

Primary Responsibilities Offix will provide various training courses/programs to help further your knowledge and learn to: Read and interpret specification and schematics to determine machine settings, adjustments, installation, and assembly Diagnose office equipment issues using a variety of testing devices and background knowledge Demonstrate repair proficiencies on all equipment (digital copiers, faxes, printers etc.) Must be able to communicate with operators to determine problems prior to call or onsite visit Troubleshoot repair job ensuring equipment has effectively been repaired Write thorough and legible service reports ensuring all times from dispatch through to completion, parts used, parts needed to order, meter reading, PM counts etc. Accurately document all information Maintain a neat and orderly car stock, requesting replacement parts/items as needed Understand Offix’s service procedures, company policies and protocol with an excellent ability to follow through Perform occasional miscellaneous duties/projects as needed Activities - Tasks - Skills Excellent follow-up and communication skills Excellent customer service and trouble shooting skills are essential Proactive problem solver and creative thinker Requirements High School Diploma – Vo Tech Graduate/Tech School Diploma or equivalent is a plus Seeking factory certifications