Retail crew member

Seasonal Retail Crew Member

Location: Dallas, Texas & King of Prussia, PA

The Role: The Seasonal Retail Crew Member is part of the opening company's House operational team and is responsible for bringing its immersive experiences to life. Crew Members encourage fandom through delivering best-in-class customer service and creating an exceptional guest experience. The ideal Crew Member is passionate about engaging in conversations about series and films. The Crew Member will provide general information, sell and scan tickets, manage guest flow and queuing, sell merchandise, and more.

This on-site, seasonal hourly role is based in Dallas, TX.

What You Will Do:

• Assist with daily restocking of merchandise, beverages, and retail supplies to maintain fully stocked and visually appealing sales areas.
• Receive, unpack, organize, and process incoming inventory in accordance with established procedures.
• Maintain organized and accurate stockroom areas to support efficient replenishment and inventory management.
• Monitor sales floor inventory levels and communicate replenishment needs to Retail Leadership.
• Capable of lifting or transporting inventory weighing up to 50 lbs to facilitate replenishment and processing.
• Support opening and closing retail procedures, including restocking, recovery, cleaning, and securing merchandise.
• Operate a point-of-sale (POS) system and process customer transactions as needed, including cash, credit/debit, and other approved payment methods.
• Provide best-in-class service by actively engaging with our Fans.
• Act as a company ambassador to help drive increased fandom and engagement with client shows.
• Execute Standard Operating Procedures (SOPs), including emergency procedures.
• Foster a culture of safety in all actions.
• Other duties as assigned.

What We Need From You:

• Applicants must be at least 18 years of age to be considered for employment.
• Demonstrated experience and success in fast-paced retail, hospitality, attractions, and F&B operations.
• Excellent teamwork skills and a proactive demeanor.
• Languages is a plus.
• Strong desire to think outside the box and innovate.
• Willingness to learn environmental, health, and safety (EHS) protocols.
• Availability to work a flexible schedule, including weekends and holidays, at a 365-day operation.