Training Facilitator

Required Skills Coaching skills (1-2 years experience) utilizing best in class coaching techniques Training facilitation Adult learning principles Small group facilitation (meetings) Proficient in MS Word, PPT, Excel Ability to interact with all levels of Management Ability to identify and describe behavior that leads to desirable outcomes Ability to work autonomously Responsibilities: Coach Managers on: Effective time management and work prioritization Develop Contact Center Representatives through best in class coaching techniques and practices Leading effective team huddles Creating huddle boards Creating a continuous improvement culture Celebrating and sustaining individual and team success Facilitate group learning sessions for Front-line Managers Facilitate individual meetings with mid-level Management Coach Directors on ways to support Claims University programs Prepare Directors to implement Claims University program responsibilitiesDiscuss program feedback and student performance issues Facilitate small focus groups to gather information used for program improvement Seniority level: Mid-Senior level Employment type: Full-time Job function: Training Industry: Insurance Benefits: Medical insurance Vision insurance #J-18808-Ljbffr