Dispatcher $25-$35/hr (HVAC Service)

Dispatcher $25-$35/hr (HVAC Service) (JN -082026-427668) Weymouth, Massachusetts Salary: USD25 - USD35 per hour Dispatcher (HVAC Service) Braintree $25–$35 per hour Full-time | Temp-to-Hire Job Summary We are seeking a highly organized and customer-focused Dispatcher to coordinate scheduling, assignments, and communication for Service and Preventative Maintenance (PM) technicians. This role is critical to ensuring timely, efficient, and high-quality service delivery. The Dispatcher serves as the central point of contact for customers, technicians, and management, balancing daily workload, prioritizing urgent calls, and maintaining accurate service records. This position requires strong multitasking abilities, attention to detail, and a solid understanding of HVAC/R systems and service operations. Key Responsibilities Schedule and dispatch technicians based on skillset, availability, and priority Adjust schedules throughout the day to accommodate emergencies, delays, and customer changes Optimize routing and workloads to improve response times and productivity Coordinate building access and send appointment confirmations Create, update, and close work orders within the service management system Ensure job documentation is complete, including notes, materials, photos, and time entries Track open jobs, return visits, warranty calls, and pending follow-ups Receive and process incoming service requests via phone, email, and customer portals Provide customers with updates, confirmations, and post-service follow-ups Monitor technician status and progress throughout the day Assist with purchasing, parts coordination, and inventory tracking Support billing processes by verifying completed work and recorded labor Maintain accurate records in dispatch and CRM systems Generate and review reports on service activity, technician productivity, and customer satisfaction Escalate complex issues to management as needed Qualifications High school diploma or equivalent required Associate degree or coursework in HVAC/R or business preferred 2–5 years of dispatching experience, preferably in HVAC or a related field Strong familiarity with commercial HVAC service operations preferred Experience with dispatch/service software (e.g., Jonas, XOi) Proficiency in Microsoft Office (Word, Excel, Outlook) Strong organizational and multitasking abilities Excellent verbal and written communication skills Ability to manage competing priorities and problem-solve in real time Customer-focused, dependable, and detail-oriented Ability to interpret work orders, technical notes, and reports Knowledge of service operations and preventative maintenance workflows Willingness to work flexible hours or overtime as needed Physical Requirements Regularly required to sit, stand, walk, and use hands for administrative tasks Occasionally required to lift or move items Ability to communicate effectively in person and by phone Must have sufficient vision and hearing to perform job duties #J-18808-Ljbffr Ultimate Staffing Services