Resident Care Coordinator

About New Hanover House:

At New Hanover House, we are committed to enhancing the lives of seniors through compassionate care, strong leadership, and dedication to excellence. We create vibrant communities where residents feel safe, supported, and engaged.

We are seeking a dedicated and detail-oriented Resident Care Coordinator to join our team and help ensure the highest quality of care for our residents at New Hanover House.

Why Join New Hanover House?

At New Hanover House, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive salary

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Ongoing professional development opportunities

• Company-paid life insurance

• Company-paid Employee Assistance Program

Position Summary:

The Resident Care Coordinator plays a key role in supporting the health and well-being of residents by coordinating care services, managing care plans, and ensuring compliance with regulatory standards. This role works closely with the Executive Director, healthcare providers, and care staff to promote a safe, nurturing, and person-centered environment.

Essential Duties and Responsibilities:

• Care Plan Development & Management:

  • Assess residents’ needs and develop individualized service plans (ISPs) in collaboration with clinical staff, residents, and families.

  • Monitor and adjust care plans as residents’ needs change, ensuring accuracy and compliance with regulatory guidelines.

• Staff Supervision & Training:

  • Provide leadership, training, and guidance to caregiving staff, ensuring adherence to care protocols and best practices.

  • Support staff scheduling to maintain proper staffing levels for quality care delivery.

• Resident & Family Engagement:

  • Serve as the primary point of contact for residents and families regarding care-related concerns.

  • Facilitate family meetings, care conferences, and communicate updates effectively and compassionately.

• Regulatory Compliance & Quality Assurance:

  • Ensure community compliance with state regulations, company policies, and industry best practices.

  • Conduct regular audits and participate in quality assurance initiatives to maintain high care standards.

• Collaboration:

  • Work closely with the nursing team, physicians, therapists, and other healthcare providers to coordinate care services.

  • Partner with the Executive Director and leadership team to support community operations and resident satisfaction.

Qualifications

• Associate’s or Bachelor’s degree in Nursing, Healthcare Administration, or related field preferred.

• Active LPN or RN license preferred (depending on state requirements).

• Minimum of 2 years of experience in a senior living, assisted living, memory care, or healthcare setting.

• Previous supervisory or leadership experience in a healthcare environment is highly desirable.

• Strong leadership, communication, and interpersonal skills.

• Ability to manage multiple priorities in a fast‑paced environment.

• Knowledge of state regulations and compliance standards for assisted living and memory care.

• Proficiency in electronic health records (EHR) systems and basic computer skills.

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