Lead Service Engineer/Specialist - Aurora, OH

TRC Talent Solutions is partnering with a controls and automation organization seeking a Service Engineer / Specialist to support the reliability, performance, and lifecycle management of mission-critical control systems. This role is focused on field service execution, rapid incident response, and continuous improvement of system uptime across 24/7 operational environments.

Summary

The Service Engineer / Specialist is responsible for maintaining, troubleshooting, and optimizing building automation and industrial control systems to ensure continuous operation and high system availability. The role combines hands-on technical support, SLA-driven service response, and project-based engineering assistance, including system upgrades, commissioning support, and customer training.

Responsibilities

• Inspect, maintain, and update control systems in active operational environments

• Troubleshoot control system issues and implement corrective and performance improvements

• Monitor service channels (phone, email, ticketing systems) and respond to incidents within SLA requirements

• Track KPIs and collaborate with internal teams to ensure rapid resolution of issues

• Provide ongoing technical support to maintain system uptime and reliability

• Participate in 24/7 on-call rotation and respond to critical system failures as required

• Review P&IDs and develop instrumentation lists

• Prepare technical documentation and system configuration records

• Configure HMI screens and PLC/DDC/DCS control logic

• Support system networking, integration, and configuration activities

• Assist with onsite startup, calibration, testing, troubleshooting, and commissioning

• Support customer training and operational handover activities

• Provide technical expertise during customer and sales discussions

• Support identification of additional service opportunities within existing accounts

• Maintain strong customer relationships through technical engagement and responsiveness

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or related field (or equivalent experience)

• Strong understanding of mechanical and electrical systems in industrial or building automation environments

• Experience with one or more of the following platforms:

  • Tridium Niagara N4

  • Distech (BACnet, LON, Eclypse Controllers)

  • Johnson Controls (Metasys, Facility Explorer)

  • Siemens (Apogee, Talon, DXR, Desigo CC/Insight)

  • Rockwell Automation (FactoryTalk, RSLogix/Studio 5000, PlantPAx)

• Understanding of HVAC systems, P&IDs, and functional testing

• Experience troubleshooting live control systems in operational environments

• Ability to participate in a 24/7 on-call rotation

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.