Credit Union Teller

Job Description

Job Description

Salary: Hourly DOE

POSITION PURPOSE

Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs specific assigned side-jobs and assists other Tellers with a variety of duties as required. Ensures that members are promptly and professionallyserved.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
a. Represents the Credit Union in a courteous and professional manner.
b. Receives share deposits in person or by mail.
c. Receives loan payments in person or by mail.
d. Processes cash advances, travelers checks, cashiers checks, money orders, and similar transactions.
e. Disburses cash or check share withdrawals in person, by telephone, or by mail.
f. Processes transfers.
g. Opens and closes computer terminal accounts daily. Processes assigned cash and transactions and balances at
end of day.
h. Verifies transactions. Monitors deposit amounts, and examines documents for endorsement and negotiability.
i. Detects and resolves discrepancies promptly.
j. Maintains coin machines

2. Assumes responsibility for establishing and maintaining effective, professional business relations with members.
a. Ensures that members' requests and questions are promptly resolved.
b. Answers phone and assist as needed.
c. Operates on-line teller terminal. Provides in person, by telephone, or by mail, such information as members
may authorize concerning their account status.
d. Receives and processes new member accounts and changes to existing accounts.
e. Receives and processes changes of name, addresses, and such other account information as needed.
f. Ensures that all members are informed of Credit Union services and policies including eligibility for
membership, types of available accounts, interest and dividend rates, payroll deduction options, and other
related services and information.
g. Maintains privacy of member account information.
h. Ensures that the Credit Union's quality reputation is maintained and projected.

3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with
area personnel and with management.
a. Assists area personnel as required.
b. Keeps supervisor informed of area activities and of any significant problems or concerns.
c. Completes required reports and records accurately and promptly.
d. Attends meetings as required.

4. Assumes responsibility for related duties as required or assigned.
a. Performs drive-up teller and night drop functions as assigned.
b. Cross-sells Credit Union services.
c. Ensures that work area is clean, well maintained, and secure.
d. Performs related clerical duties as required.

PERFORMANCE MEASUREMENTS

Quality of Work
Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards,
and security procedures.
Monies are balanced and any discrepancies promptly resolved. A balancing record that meets established standards is
maintained.

Member Service
Meets or exceeds the service standards set by the credit union.

Dependability
Required reports and records are accurate, complete, and timely.
Takes the initiative to resolve member requests and issues by doing research.
Job Knowledge
The majority of the time asks questions of the member to determine needs and suggests products and services that
best fit their current needs. Completes the required number of education courses established by the credit union.

Teamwork & Cooperation
Good working relationships and coordination exist with area personnel and with management. Assistance is provided to
other Tellers and staff as needed.
Supervisors are appropriately informed of area activities.

Attendance and Punctuality
Absences and/or tardies occasionally occur, but are not of major concern. Employee is at station, ready to work at
scheduled time assigned by supervisor

QUALIFICATIONS

EDUCATION/CERTIFICATION: High school graduate or equivalent.
REQUIRED KNOWLEDGE: Knowledge of Teller policies and procedures.
Basic understanding of Credit Union operations.
EXPERIENCE REQUIRED: 6 months cash handling experience.
SKILLS/ABILITIES: Good communication skills.
Professional appearance, dress, and attitude.
Good math skills.

Ability to operate related computer applications and business equipment including adding
machine, typewriter, copy machine, coin and money counting machines, and telephone.
Good typing skills

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING: Especially where one must frequently convey detailed or important instructions or ideas
accurately, loudly, or quickly.
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information

FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small
objects, or pinching fingers together.
REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers.
AVERAGE VISUAL ABILITIES: Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.
PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost
all office jobs.

WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved
instructions and to deal with problems involving a few variables.
MATHEMATICS ABILITY: Ability to perform basic math skills and to use decimals to compute ratios and percents, and to draw and interpret graphs.

LANGUAGE ABILITY: Ability to use passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar
words in dictionaries for meaning, spelling, and pronunciation.
Ability to write complex sentences, using proper punctuation, adjectives, and adverbs.
Ability to communicate in complex sentences; using normal word order with present and
past tenses; and using a good vocabulary.