Reservationist

Job Description

Job Description

Description:

Compensation + Benefits

• Pay: $16.90 per hour plus gratuities (approximately $23.50 - $27.00 per hour with tips included)
• Medical, Dental, Vision Plans
• Paid Time Off - Including Vacation, Sick and Mental Health Time Off
• 401(k) w/ company discretionary match
• Flexible Spending Account
• Employee Assistance Program - 6 free counseling sessions annually for you and your household members
• Employee Dining and Wine Discounts
• Daily Family Meal
• Customized Educational Opportunities
• Opportunity for Advancement within the Vertice Portfolio
• Referral Bonuses

POSITION SUMMARY

As a member of the Hospitality Team, the Reservationist will work with the SingleThread  team members to carry out the daily activities of the reservations department including prompt and timely guest correspondence, management of Tock inventory and all relevant correspondence.

ESSENTIAL RESPONSIBILITIES

• Assist in facilitating of all restaurant bookings/reservations
• Represent SingleThread’s hospitality philosophy as one of the first voices guests encounter
• Assist with VIP coordination and special requests
• Maintain positive relationships with concierges, hotel partners, and industry contacts
• Provide warm, professional, knowledgeable, and articulate communication via phone, email, and in person
• Liaise with SingleThread Service, Culinary, Events, and Farm tTeams to ensure a seamless guest experience
• Manage the reservation system with precision, including floor plans and waitlist coordination
• Desire to learn the history of, as well as current programming, and all the details that make Vertice Hospitality’s properties special and distinct
• Follow and adhere to all department SOPs and policies
• Attend daily and/or weekly briefings and relevant departmental and interdepartmental meetings
• Create detailed and thorough notes on each guest experience with special attention to their dietary needs and other helpful details to make their experience special
• Research and build guest profiles (inn and restaurant) noting helpful information 
• Ensure privacy and anonymity of all guests through adherence to company policy
• Work with relevant department Managers  to ensure excellent on-property guest experiences
• Align personal style and execution with SingleThread’s culture of elevated hospitality and ethos of professionalism
• Adhere to facility dress code which includes business casual, smart and sharp attire on brand with company style 
• Answer phone and assist guests, forward calls, check voicemail, and take messages as needed
• Excel with intrapersonal relationships, excitement to be part of a dynamic team
• Facilitate gift certificate purchases, prepare cards/boxes, mail as needed
• Performs other duties as assigned and based upon business needs

QUALIFICATIONS

• Relevant experience in guest services, reservations and operations in a fine dining atmosphere
• Highly organized and exceptional attention to detail, with the ability to manage multiple priorities under time constraints
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
• Commitment to genuine hospitality
• Exceptional communication skills in English (including oral, written and presentation skills)
• Tech-savvy with excellence in the Microsoft Office Suite, Google Suite, Slack, OpenTable, Tock, or similar programs.
• Ability to work collaboratively across the organization
• Ability to take direction and also give direction 
• Ability to work calmly and effectively under pressure.
• Team player who is punctual, reliable, organized, and self-motivated
• Understanding of food, wine, and dietary basics (preferred but not required)
• Flexibility and initiative
• Creative problem solving and critical decision-making skills
• Neat and well-groomed appearance
• Ability to take ownership of problems or situations
• Tactful, courteous, able to motivate and coach others
• Fair and consistent
• Extensive knowledge of Sonoma County and its surrounding areas including its history, wineries, dining options, retail shopping
• Varying schedule to include evenings, holidays and extended hours as business dictates.

ENVIRONMENTAL AND/OR PHYSICAL REQUIREMENTS

• Ability to perform the essential job functions consistently, safely and successfully with federal, state, and local standards
• Must be able to lift and carry up to 40 pounds
• Ability to stand and/or sit for prolonged periods of time in an indoors office environment
• Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb stairs and steps, or otherwise move in a constantly changing environment

EDUCATION/EXPERIENCE

• Minimum 2 years of reservations or guest relations experience, preferably in high end restaurant or hotel/luxury environment

KEY COMPETENCIES

• To have a positive impact , taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team members
• To be decisive , accepting responsibility for making things happen, thinking ahead, and developing contingency plans
• To be an active listener , remaining present and open, providing verbal, non-verbal, and supportive feedback, and showing our respect and empathy with one another.
• To be motivated and committed , approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance
• To be flexible , responding quickly and positively to changing environments
• To maintain high team focus via cooperation and support to other team members in the pursuit of department goals
• To be a positive role model and demonstrate the ethos of Kyle, Katina, Tony, and the management team

Vertice Hospitality is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, color, ancestry, national origin, religion, creed, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, pregnancy, childbirth, breastfeeding, or related medical conditions, disability (physical or mental), medical condition, genetic information, military or veteran status, reproductive health decision-making, citizenship status (where legally protected), or any other characteristic protected by applicable federal, state, or local law.

Vertice Hospitality is dedicated to cultivating a diverse, equitable, and inclusive workplace where all team members are respected, valued, and empowered to contribute. We foster a culture of integrity, stewardship, growth, and humility, and are committed to continuous improvement, professional development, and creating meaningful opportunities for learning, advancement, and career growth.