Clinic Manager

Benefits:

• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

As a Clinic Manager at Ellie Mental Health, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.

The Clinic Manager is a mid-tier administrative role responsible for supporting the Clinic Director in the oversight of performance and operations of the clinic. This position supports the Clinic Director and clinic staff; assist with staffing needs; provide resource support and administrative oversight, while maintaining an active case load of clients. Ellie was proudly founded on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we have made it our goal to fill the gap and find innovative ways to break down these barriers for the communities we serve.

Tasks & Responsibilities

• Lead at team of licensed and license eligible clinicians in providing quality, accessible therapy that pays therapists well.
• Triage clinic staff's administrative questions and concerns by connecting them to appropriate tools and resources
• Troubleshoot issues within Valant, ADP, Teams, Outlook, and billing
• Review EHR service lines and complete error corrections as needed
• Collaborate with clinic director to support clinic in positive culture building (celebrations, anniversaries, community drives, etc.)
• Monitor clinic capacity and practice patterns in support of the clinic director in hiring to meet FTE staffing requirements (office space and client waitlist)
• Participate in the Ellie clinic manager meetings
• Participate in Ellie leadership meetings
• Maintain billable hours expectations
• Partner with clinic director to support administrative changes as needed (office space and waitlist)
• Partner with clinic director to support administrative changes as needed
• Coordinate with clinic director to support the hiring process; this includes screening, interviewing, and onboarding processes
• Coordinate office supply orders for clinic (ordering and monitoring)
• Co-facilitate clinic meetings and consultation groups, including documentation via a file note
• Collaborate with clinic director to maintain organizational policies and procedures
• Lead the clinic when clinic director is out of the office
• Support clinic staff development to ensure accurate use of Valant
• Additional duties as assigned

Required Skills/Abilities

• Master's Degree or higher education in mental health discipline.
• Independently licensed with a Tennessee issued clinical practice license (e.g., LCSW, LPC-MHSP, LMFT).
• Strong leadership and problem-solving skill sets.
• Strong working knowledge of state requirements regulating mental health practice.
• Excellent verbal and written communication skills; Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail.
• Working understanding of human resource principles, practices, and procedures.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and changing environment.
• Proficient with Microsoft 365 applications.
• Adept at learning and navigating Electronic Health Record system.

Independent franchisees are Equal Opportunity employers committed to diverse and inclusive workforces. Franchisees are independent business people and not employed by Ellie Family Services, PLLP, d/b/a "Ellie Mental Health", Ellie MSO, LLC, or Ellie FAM LLC. Thus, each franchisee and each franchisee clinic is unique and the franchisee is alone responsible for all employment matters in their clinic, including the terms and conditions of employment for their employees, such as hiring, firing, discipline, supervision, staffing and scheduling. Depending on the clinic location you select, the job for which you apply may be in a clinic owned and operated by an independent franchisee, and not with the corporate-owned clinics, which are based in Minnesota. This means the franchisee, not Ellie Family Services, PLLP, is responsible for all employment matters at the clinic. If you are hired for the job, the franchisee will be your employer, not Ellie Family Services, PLLP or any of its affiliated entities. For franchisee clinic locations, please contact the franchisee organization directly to the extent you need assistance in completing forms or otherwise participating in that franchisee's application process.


Ellie Mental Health is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business.


Compensation: $80,000.00 - $90,000.00 per year


Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways
Don't meet EVERY requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all...) If you're excited about the chance to be a change-maker with us, but your past experience doesn't perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!
Employee Experience

We take care of our people. It's that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!

Y'all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

We have created a culture that reminds us that our employees are our leaders!
Company Structure

Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community's needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel "blah."

Feeling blah doesn't help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

In short, we're just people helping people. Wanna join the herd?