Health Insurance Eligibility Representative - Remote

What does a Health Insurance Verifications Representative do?

I magine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

Roles and responsibilities:

• Review patient insurance claims
• Utilize online insurance portals to verify patient benefits
• Develop a holistic understanding of patient insurance plan details
• Update the patient's deductible, copay, and coinsurance data in clients' billing system when inaccurate
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
• Participate in all mandated internal and external training and/or seminars; and
• Get to know, understand, and comply with TaskUs' policies and procedures.

Requirements

• 1+ years in a prior medical billing or insurance verification role
• Strong knowledge of deductible and out-of-pocket max types and determining their status and applicability
• Familiarity with different insurance payer types and navigating insurance portals
• Experience with multiple platforms is ideal and the ability to use multiple systems connected to insurance panels is required
• Experience with HIPAA and compliance-sensitive environments
• Must be able to multitask to make effective use of various online resources and platforms.
• Must adhere to regulatory requirements to protect patient safety.
• Must adhere to client processes to prevent risk to patient care and to provide the ideal patient experience.

Qualifications/Skills:

• Strong deductive reasoning and inference to understand a patient's claim history
• Sharp attention to detail and ability to decipher mental health coverage vs other insurance plan benefits
• Intellectual curiosity and desire to develop expertise in insurance verification
• Proactive learner and active communicator when in need of assistance
• Ability to work independently, while self-motivating to meet targets for accuracy and productivity
• Coachable with grown mindset: able to incorporate manager feedback and improve overall output

What's in it for you?

• Pay: $15/hr
• Great benefits package
• Professional growth opportunities with the chance to learn from many different functions
• A fun and inclusive workplace

About Us

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. As of March 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

TaskUs is a global provider of outsourced digital services and next-generation customer experience (CX) solutions. Founded in 2008, the company specializes in supporting high-growth technology firms and established enterprises across industries like e-commerce, fintech, gaming, and social media.

Core Services

• Digital Customer Experience (CX): Omnichannel customer support, technical assistance, and client relationship management.
• Trust & Safety: Content moderation, fraud detection, and platform safety operations to protect online communities.
• AI Services: High-quality data annotation, image/video labeling, and natural language processing training to support AI and machine learning model development.

Key Differentiators

• Tech-Enabled Operations: Integration of automation, AI tools, and analytics to optimize agent performance and operational efficiency.
• People-First Culture: Emphasis on employee well-being, competitive benefits, and modern office spaces to drive low attrition rates and high service quality.
• Global Footprint: Operational hubs across the United States, the Philippines, India, Colombia, and other emerging markets.

Disclaimer

Our system requires candidates to apply only within their current state or country of residence. If you don't see the perfect fit in your area just yet, we kindly ask that you explore our other openings to find an offer that aligns specifically with your region. Thank you for helping us keep our process organized and accurate!

While we welcome applications across the United States, please note that we are not hiring in the state of Illinois at this time. If you are located in Illinois, we encourage you to check back in the future or explore our openings tailored to other regions. Thank you for your understanding!