Partner Success Manager

Partner Success Manager

The Partner Success Manager will manage the overall engagement of the skilled nursing facilities with the Communicare Advantage health plans.

Key Responsibilities:

• Foster trusted and productive relationships with partners to drive loyalty and growth in your market
• Maintain consistent contact with current and future partners via site visits, emails, phone calls, etc.
• Troubleshoot barriers and challenges that partners encounter that inhibit growth and member retention
• Deliver on tailored engagement strategies for partners to address their concerns and deepen their engagement
• Participate in sales, member advocacy, and cross functional meetings to discuss market updates, relationship successes, and challenges
• Collaborate with leadership to develop market strategy and implementation plans to increase awareness and drive productive relationships
• Develop a strong understanding of Communicare Advantage's care model and how it adds value to senior communities and their residents
• Effectively communicate Communicare Advantage's value proposition
• Determine ways Communicare Advantage can align with and support partner goals
• Develop and maintain trust with key stakeholders, both internal and external
• Partner with Communicare Advantage's marketing team on collateral development and partner education material
• Collaborate with sales and member advocacy to organize educational events and activities that engage partners
• Keep informed on industry trends, market dynamics, and competitor activity

Background & Requirements:

• Bachelor's Degree preferred
• 2-5 years working in the senior living industry with an understanding of nursing home operations
• Experience in a client facing role
• Willingness to travel to partner sites, including overnight stays, 25% of the time
• Solution focused
• Detail oriented
• Proactive self-starter
• Cross Functional Collaboration
• Active listener
• Building Positive team culture
• Ability to work as a telecommuter
• Ability to communicate complex healthcare information to current and future partners
• Ability to develop and manage relationships to reach business goals
• Ability to manage multiple priorities including site visits and handling partner concerns