Guest Service Representative

Job Description

Job Description

• Possess a strong sense of teamwork. • Ability to follow instructions. • Has integrity. • Takes initiative. • Fits the brand culture. • Works well under pressure. • Outgoing and friendly personality. • Attention to detail. • Multi-tasking ability. • Strong sales ability. • Strong sense of urgency. • Genuine care for others’ needs. Responsibilities (Including, but not limited to…) • Abide by all NBC policies and procedures. • Uphold the NBC image and brand. • Assist other departments when necessary. • Introduce walk-in guests to the bakery and products using a Guest Tour. • Suggest creative solutions to guests with walk-in orders. • Suggest the purchase of add-ons and retail to make the product a complete experience. • Assist phone-in guests with their orders. • Give cake presentations while performing quality control tests. • Operate and balance the POS with accuracy and efficiency. • Collect email addresses from guests. • Keep samples available during operating hours. • Have current and complete knowledge of current prices, products and promotions. • Keep retail area clean, swept and neatly merchandised throughout the day. • Dust all retail surfaces at least twice per week, including counter tops and POS stations. • Carry out the duties the crafter assigns from time to time. • Track inventory and commissionable sales.