Operations Technician

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role The Operations Technician (Network Operation Center Environment) will work in a challenging, hands on environment supporting the Department of Homeland Security (DHS), and other specialized customers in support of National Cyber Protection System (NCPS) initiatives. The Main Responsibilities Responsible for fiber maintenance including installation, splicing, and testing of all fiber optic cable within multiple program networks. Hands on technical support of routers, switches, servers, and firewalls in a Data Center and office environment. Network troubleshooting and fault analysis; hardware troubleshooting and repair. Develop and follow a MOP and anticipate problems, and proactively take corrective action. Trouble ticket generation and response; customer interface and escalations. Monitoring, configuring, troubleshooting Tier 12 events in switches, routers, and firewalls. Respond to customer inquiries in a timely and professional manner. What We Look For in a Candidate Basic Qualifications: Ability to effectively communicate with peers and customers Must be willing to work Shift work 24×7 coverage, weekends, holidays and on-call rotation. Must be familiar with the following Juniper (JunOS), Netscreen Firewalls SolarWinds, Cisco Networking Hardware. Must have experience with application-level firewalls (proxies) Clearance Active Top Secret (TS) with the ability to obtain a Top-Secret SCI (TSSCI). Preferred Qualifications: Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields. Understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP). Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration. Familiar with Network Monitoring tools. Ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options recommend solutions, follow-up and customer-focused behavior. Proven ability to work in a dynamic team environment with changing requirements and competing priorities. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $58,038 – $77,520 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $61,047 – $81,396 in these states: CO HI MI MN NC NH NV OR RI $63,954 – $85,272 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We’re able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen’s: Benefits ( Bonus Structure LI-Remote What to Expect Next Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case‑by‑case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. #J-18808-Ljbffr