Regional Facilities Manager

Job Description

Job Description

Summary

Our Regional Facility Managers take pride in ensuring our glamping locations are operational, safe, functional, and well-maintained so that our guests can fully utilize and enjoy our amenities, tents, and common areas. Situated just minutes away from the country's most popular national parks and recreation areas, our locations range in size from 40-100 glamping tents, many of which have their own showers, toilets, and wood-burning stoves. 

Reporting directly to the Director of Facilities and Set Up, and partnering with hospitality operations, you are the maintenance expert, overseeing, training, and performing maintenance tasks with your Facilities Team.

This position is based in Utah due to its proximity to multiple Utah camp locations, and requires the ability to become a Utah Water Certified Operator.

Responsibilities

• Serve as the maintenance expert for multiple locations with up to 100 high-quality outdoor accommodations with plumbing, communal areas, bathhouses, laundry facilities, food and beverage operations, vehicles, and equipment
• Support the property maintenance teams, directing their performance on day-to-day maintenance, troubleshooting, repairs to tents, plumbing systems, propane gas water heaters, propane heaters, decks/structures, trailers, vehicles, generators, solar power equipment and more 
• Serve as point person for scheduling, purchasing, and executing work for many capital maintenance projects both during operational and shoulder seasons
• Interview and assist with the hiring of Facilities department team members
• Attend regular Facilities Management team meetings
• Lead weekly meetings with your team to provide direction, training, and insight
• Create and maintain resources, checklists, SOPs, and onboarding materials to support and standardize practices across camp teams
• Set direction and work side by side with your Facilities Teams, mentoring, modeling performance standards, setting expectations, and holding others accountable
• Establish priorities to meet short and long-term goals based on multiple factors including safety, resources, and direction from the Regional Director and Facilities Management teams
• Inspire your team to be engaged and committed to excellence
• Inspect what you expect from your team, providing timely, constructive feedback
• Prioritize tasks to achieve goals, both tactically and strategically
• Balance maintenance tasks with business planning and administrative procedures
• Expect the unexpected and lead with composure
• From inclement weather to the fast pace of a growing company, your ability to adapt to change will be critical

• Analyze problems, be resourceful, and take initiative to implement solutions
• Follow through and complete projects on time and accurately
• Be an active listener to guests and co-workers, an approachable leader, and a collaborative team member
• Engage regularly, genuinely, and professionally with guests, visitors, and team members
• Deliver timely communication and follow up toappropriate teammembers and guests
• Other duties as assigned

Preferred Qualifications

• High School Diploma or GED
• Minimum of three years' experience as a Facilities Manager, leading a facilities team, preferably in customer-focused, outdoor environments, hospitality, or parks and recreation
• Minimum of three years of troubleshooting and performing maintenance tasks
• Knowledge in septic, plumbing, wood stoves, propane, gas, electric, and generators preferred
• Experience maintaining and troubleshooting solar power systems
• Experience maintaining and troubleshooting diesel and propane backup generators
• Knowledge of maintenance budgets and resources
• Ability to obtain andmaintainUtah CertifiedWaterOperator status

Additional Information

• Ability to lift 50lbs independently; all lifts over 51 lbs. require assistance from a co-worker
• Ability to be active for long days and walk long distances (sometimes at higher altitudes)
• Ability needed to work outdoors in difficult terrain and conditions that include high winds, heat, sun, rain, and snow
• Bend and stoop

• Drive and operate equipment as needed, including company vehicle
• Company vehicle provided for travel between camp locations
• Grasping objects to move or manipulate constantly
• Observe and respond to challenging, sometimes dangerous situations including seasonal and quickly changing weather conditions
• Travel required to and between camp locations
• Stand and walk over slippery and/or uneven natural walking surfaces for the majority of the work day
• Twisting and reaching frequently
• This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.
• This position may require a valid certificate of DOT physical examination and satisfactory completion of a road test performed by a competent person, if requested by Under Canvas.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.

Compensation and Benefits

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

• Company's health insurance plan
• Flexible time off
• 401(K)
• Heavily discounted tents for Under Canvas family and friends' stays
• Bar N Ranch lodge and cabin discounts
• Industry discounts for outdoor brands
• Lifestyle partner brand discounts

Under Canvas is an Equal Employment Opportunity Employer that prohibits discrimination, harassment, and retaliation of any kind.