Field Engineer 3

Job Description

Job Description

Job Summary
This job req is subject to

Job Description
This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service
Bill Rate Must be listed at the top of Every Resume along with any Pre-screen Questions or it will be rejected. Also include the following:
Candidate's Current City/State
Candidates Citizenship Status
Has the candidate worked for as a contractor or employee in the past

Open Positions:1
Vaccination Required: No
Us Citizenship Required: No
Non-Driving Role
Work Schedule: 10am to 7pm / 40 hours per week
Work Address: 777 Old Saw Mill Rd Tarrytown, NY 10591
2-3 years of technical experience is fine.
Strong customer service skills preferred
Prescreen Questions: List at the top of every resume with BR
Are you at least 18 years of age
Have you ever worked for as a contractor or FTE
How many years experience do you have with Windows 7
How many years experience do you have with Lenovo Hardware
How many years experience do you have with Apple
How many years experience do you have with Troubleshooting
How many years experience do you have with Software Installs
How many years experience do you have with Networking
Being fully vaccinated is required for this position. Will your candidate meet these qualifications by the start date

Summary:
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
This is a journeyman position for the typical desk side support technician.
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:
Provides support for software, hardware and networking support for desktops, laptops and servers
Provides maintenance and support on legacy products
Supports Core, server products
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system