Sr IT Manager

Job Description

Job Description

Sr IT Manager (onsite Houston - hybrid)
Our client is looking for a hands-on leader to elevate their end user computing environment and deliver a high-quality, frictionless employee technology experience. This role sits at the intersection of engineering, operations, and customer experience, combining strategic ownership with day-to-day execution. You’ll lead through leaders, drive measurable improvements using data and feedback, and bring modern automation and AI capabilities into the environment.

• Location: Houston (Hybrid -Onsite)
• Compensation: This job is expected to pay about 150k-170k
• No Visa Sponsorship Available for this role

What You’ll Do:

Key Responsibilities

• Lead and develop Desktop Engineering and SCCM teams, including oversight of team leads and managers, driving performance, accountability, and growth
• Own the strategy and multi-year roadmap for end user computing, including endpoint management, Windows lifecycle, provisioning, and application delivery
• Drive measurable improvements in employee experience using telemetry, Voice of Customer data, and service metrics such as endpoint health, CSAT, and incident trends
• Establish and enforce ServiceNow communication standards, ensuring clear, consistent, and customer-friendly updates across teams
• Partner cross-functionally with Service Desk, ITSM, Security, Infrastructure, Architecture, and PMO to prioritize initiatives, govern delivery, and ensure seamless enterprise rollouts

What Gets You the Job:

Qualifications

• 10+ years of IT experience with at least 5+ years leading end user computing or endpoint engineering teams, including experience managing managers
• Deep expertise in endpoint management at scale (Intune and SCCM), Windows engineering, application packaging, patching, compliance, and device lifecycle processes
• Proven ability to improve employee experience using data-driven approaches such as VOC programs, journey mapping, and problem management
• Strong understanding of ITSM and service quality metrics (CSAT, SLA attainment, MTTR, endpoint health) with the ability to translate insights into action
• Experience leveraging automation or AI (scripting, workflow automation, intelligent routing, tools like Copilot) to scale operations and improve outcomes

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!