Concierge

Front Office ConciergeF3 Marina, a division of Founders 3 Real Estate Services, is a leader in professional marina management and consulting services to marina owners anywhere. Our services include all aspects of waterfront development and management, including marinas and adjacent upland property, such as multi-family and retail. We provide the expertise, experience and attention to detail to delight our boaters, clients and communities while maximizing occupancy and revenue.As a Front Office Concierge, you will be a key member of our team. You will provide exceptional customer service to marina customers, assist with event management, the ship store, amenity spaces, guest services, tours, slip leasing follow up and provide administrative support.Requirements:Excellent customer service skills – 2 years' experience in hotel/tourism/hospitalityKnowledge of boating a plusGood organizational skills and the ability to multitaskEffective oral and written communication skills2 years of experience in a hotel front office or customer service environmentA good standard of computer literacy, showing confidence in working with word-processing, spreadsheets, databases, marina/hotel/retail software packages.Valid Driver LicenseHigh School diploma or GEDEssential Functions/Responsibilities:Deliver quality, personal, and genuine customer service by creating a welcoming atmosphere, and tending to customer, vendor and potential slip holder needs in a timely, friendly and professional mannerAssist with proper slip reservations, slip assignments, and slip check in'sConduct proper radio, telephone and person-to-person communications at front deskManage key control, slip map, lost and found, equipment, & procedures at front deskRecord daily transient/ice sales, audit for accuracy and insure proper cash handlingAdvertise boater parties, functions, and activities through the use of email, social media, and websiteObtain, organize and utilize leads through maintaining customer lists of physical addresses and email addresses from seasonal, transient, retail, and service customersCreate monthly and weekly newsletters/emails for tenants and customersOrganize, promote and carry out boater social events, activities and functions as determined by calendarConsistently implement policies of the marinaReceive all telephone calls and in-person visits. Listen to boater requests, concerns and comments.Contribute to cleanliness and curb appeal of the marina and amenity spaceFounders 3 is an Affirmative Action/Equal Employment Opportunity Employer