Customer Service Representative
Full-time
ProJob Family Of Companies
Job Description
Job Description
Customer Service Representative - Peoria, IL
Pay rate: 18/hr
Shifts: 7:00 am - 3:30 pm
Type of job: Temp to Hire
Job Summary
We are seeking a Temporary Associate to support our Watch Repair facility in Peoria, with a strong focus on phone-based customer support. This role serves as a key point of contact for customers while alsoassisting with shipping and data entry tasks.
Key Responsibilities:
- Answer incoming calls and provide timely, professional support to customers regarding repair status, shipping, and general inquiries
- Document customer interactions and update order details in internal systems
- Coordinate with internal teams to resolve customer questions and issues
- Support shipping functions, including preparing and tracking outgoing and incoming packages
- Maintain accurate data entry and ensure order information is up to date
Qualifications:
- Previous customer service experience with high call volume (call center experience preferred)
- Strong communication and problem-solving skills
- Experience with data entry and basic shipping/logistics processes
- Detail-oriented with the ability to multitask in a fast-paced environment
Vacancy posted 1 day ago
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