Solutions Center Representative

Solutions Center Representative Life Insurance

They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus, Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team!

Pay Rate: $19 per hour, paid weekly Location of Assignment: 100% WFH

• During training (first 5 weeks): WFH
• Post-training: Hybrid at 18700 N Hayden Rd, Scottsdale, AZ 85255 (2 days in office, 3 days from home)

Schedule:

• First 4 weeks of training: M-F; 7am 3:30pm AZ time
• 5th week of training: M-F; Will be assigned 8-hour shift between 6am 5pm AZ time
• Post-training: M-F; Will be assigned 8-hour shift between 7am 5pm AZ time

Target Start Date: 05/05/26, upon completion of new hire onboarding

Position Summary: As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships. Key Responsibilities:

• Handle inbound calls from members, partners and financial professionals
• Interpret policy changes and provide expert guidance
• Maintain records and use insights to enhance customer relationships
• Ensure compliance with industry regulations and company policies
• Educate customers on financial implications, penalties, and plan benefits
• Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
• Participate in career development and goal-setting sessions

Qualifications:

• Education: High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferred
• Experience: 1+ year in customer service or sales
• Skills:
  • Knowledge of various insurance products and the sales process
  • Solid understanding of legal implications of certain product features in different states
  • Strong communication and problem-solving abilities
  • Computer proficiency

Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.