Infrastructure Service Delivery Manager - Strong End User Computing background

Role: Infrastructure Service Delivery Manager

Location: Richmond, VA

Duration: Fulltime

About Smart IT Frame:

At Smart IT Frame , we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.

Job Description

• Drive comprehensive project planning and governance to align with organizational objectives.
• Manage project financials including budgeting forecasting and cost control to maximize value.
• Establish and maintain strong relationships with stakeholders to ensure clear communication and alignment.
• Identify assess and mitigate risks and crises proactively to minimize project impact.
• Ensure adherence to project management best practices and compliance standards.
• Support benefits realization and schedule management to optimize project outcomes.
• Provide strategic guidance and mentorship to project teams and junior managers.

Roles and Responsibilities

• Lead stakeholder engagement initiatives to foster collaboration and support across all project phases.
• Develop and maintain detailed project plans including timelines milestones and resource allocation.
• Monitor and control project financials ensuring projects are delivered within budget and financial goals are met Implement robust risk and crisis management frameworks to address potential challenges promptly.
• Oversee project governance structures ensuring accountability transparency and effective decision making.
• Facilitate benefits management processes to track and realize project value postimplementation.
• Coordinate schedule management activities to ensure timely delivery of project deliverables.
• Act as a principal advisor to senior leadership on project status risks and strategic decisions.

Key Responsibilities

• Planning Execution Develop comprehensive detailed transition plans and manage end-to-end implementation.
• Risk Management Identify potential risks develop mitigation strategies and manage changes in project scop.
• Stakeholder Communication Act as a liaison between client’s internal teams and management providing updates on project status
• Operational Readiness Ensure new services or processes meet quality standards compliance regulations and are ready for steady state operation.
• Documentation Training Create and maintain documentation including but not limited to process maps and training materials.

Required Skills Qualifications

• Experience Proven experience in project management specifically in transition migration or change management.
• Methodologies Strong knowledge of ITIL Agile SDLC or ServiceNow governance.
• Soft Skills Excellent communication negotiation and leadership skills to manage cross functional teams.
• Technical Skills Proficiency in project management tools eg MS Project Jira.

Skills

Mandatory Skills : Account Management & Mining, Project Governance, Risk/Crisis Management, Stakeholder Management

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