Assistant Store Manager

Assistant Store ManagersWe are looking for Assistant Store Managers to help lead our Dunkin' team!The Assistant Store Manager supports the Store Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.Responsibilities:Team EnvironmentAssist to recruit, hire, onboard and develop employeesCommunicate job expectations to employeesHold team members accountable for their behavior and performance, addressing concerns promptlySupport the development of team membersOperational ExcellenceCreate and maintain a guest first culture in the restaurantEnsure all shifts are appropriately staffed to achieve guest service goalsMaintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable lawsEnsure Brand standards, recipes and systems are executedHelp prepare and complete action plans; implement production, productivity, quality and guest service standardsReview guest feedback and restaurant assessment results and implement action plans to drive system improvementsProfitabilityControl costs to help maximize profitabilityExecute all in-restaurant marketing promotions in a timely mannerExecute new product roll-outs including team training, marketing and samplingDrive sales goals and track resultsSkills and Qualifications:Fluent in EnglishRestaurant, retail, or supervisory experienceBasic computer skillsAt least 18 years of age (where applicable)Basic writing skillsHigh School diploma, or equivalentProficient in math and financial managementCompetencies:Great Focus:• Understands and exceeds guest expectations, needs and requirements• Displays a sense of urgency with guests• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through• Resolves guest concerns by following Brand recommended guest recovery processPassion for:• Sets and maintains high standards for self and others, acts as a role model• Consistently meets or exceeds goals• Contributes to the overall team performance; understands how his/her role relates to others• Sets, prioritizes and maintains focus on important activities• Reads and interprets reports to establish goals and deliver results• Seeks ideas and best practices from other individuals, teams, and networks and applies themProblem Solving and Decision Making:• Identifies and resolves issues and problems• Uses information at hand to make decisions and solve problems; includes others when necessary• Identifies root cause of a problem and implements a solution to prevent from recurring• Empowers others to make decisions and resolve issuesInterpersonal Relationships & Influence:• Develops and maintains relationships with team members• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments• Encourages collaboration and teamwork• Leads others; negotiates and takes effective actionBuilding Effective Teams:• Identifies and communicates team goals• Monitors progress, measures results and holds others• Creates strong morale and engagement within the team• Accepts responsibilities for personal and team commitments• Recognizes and rewards employee's strengths, accomplishments and development• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resourcesConflict Management:• Seeks to understand conflict through active listening• Recognizes conflicts as an opportunity to learn and improve• Resolves situations using facts involved, ensuring consistency with policies and procedures• Escalates issues as appropriate• Developing Direct Reports and Others• Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills• Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly• Provides challenging assignments for the purpose of developing others• Uses coaching and feedback opportunities to improve performance• Identifies training needs and supports resources for development opportunitiesBusiness and Financial Acumen:• Understands guest and competition; translates and applies own expertise to address business opportunities• Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change• Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals• Understands, analyzes and communicates the key performance/profit levers and manages to these measuresIn 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts, and the first of many franchises was licensed in 1955. Since then, Dunkin' has grown into the world's leading baked goods and coffee chain, serving over 3 million customers daily. Dunkin' sells 52 varieties of donuts, dozens of coffee beverages, and an array of bagels, breakfast sandwiches, and other baked goods.We are a locally owned and operated Dunkin' franchise across New York and Vermont. Our team members enjoy a fast-paced, customer-focused environment and the opportunity to serve our loyal community every day.You are applying for employment with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your employer. Franchisees are independent business owners who establish their own wage and benefit programs.Donuts of Rutland is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, veteran status, or any other characteristic protected by law.We are proud to maintain a safe, drug-free workplace. Join our team and help keep America running with Dunkin'!Company IntroductionFamily owned and operated for more than 60 years, Donuts of Rutland operates more than 14 Dunkin Donuts franchise restaurants in Vermont and New York. We have more than 240 employees and we're growing. Come join our team!