Customer Service Representative Dispatcher

Were Hiring! Customer Service Representative / Dispatcher

American Leak Detection Tulsa Oklahoma

Do you enjoy helping people staying organized and keeping things moving Were looking for a friendly dependable and detail-oriented Customer Service Representative to join our team!

At American Leak Detection our Customer Service Representatives are the voice of our company and an important part of what makes our operation successful. This is more than answering phones and scheduling appointments. Youll play a key role in creating a great customer experience coordinating our technicians and helping keep daily operations running smoothly.

If you thrive in a fast-paced environment enjoy interacting with people and can juggle multiple priorities without missing a beat wed love to meet you!

What Youll Do

As a Customer Service Representative / Dispatcher youll be responsible for helping customers from their first phone call through the completion of their service. Your day will include:

• Be the First Point of Contact: Answer incoming calls respond to customer questions and make a great first impression
• Help Customers Find Solutions: Learn our services and confidently explain how we help homeowners businesses and municipalities locate hidden leaks.
• Create a Great Customer Experience: Build rapport with customers communicate clearly and ensure they feel taken care of throughout the process.
• Coordinate Appointments: Schedule service calls manage calendars and keep customers informed of appointment details.
• Dispatch Our Technicians: Coordinate daily schedules route technicians efficiently and communicate job details to keep everyone on track.
• Keep Things Organized: Manage changing priorities update customer information and help ensure the daily workflow runs smoothly.

What Were Looking For

Were looking for someone who takes pride in their work enjoys helping others and knows how to keep a positive attitude even when things get busy.

Our ideal candidate has:

• Excellent customer service and telephone skills.

• Strong verbal and written communication skills.

• Great organizational skills and attention to detail.

• The ability to multitask prioritize and think on their feet.

• A dependable team-oriented attitude and willingness to learn.

• Proficiency in Microsoft Office.

• Previous experience in customer service scheduling dispatching or a similar role is preferred.

Bonus Points (But Not Required!):

• Experience in plumbing restoration construction or a related industry.

• Familiarity with Salesforce or other CRM software.

Compensation & Benefits

We believe in taking care of the people who take care of our customers!

• 401(k) with Company Match

• Medical Insurance 75% of the Premium Paid by the Company

• Dental Insurance

• Vision Insurance

• Company-Paid Life Insurance

• Competitive Hourly Pay

• Overtime Pay (when applicable)

• Paid Time Off (PTO)

• Paid Holidays

Schedule

• Full-Time Position

• Monday Friday

• 7:30 AM 4:30 PM

Who We Are

American Leak Detection is the industry leader in accurate non-destructive hidden water leak detection. With more than 40 years of experience we help residential homeowners commercial businesses and municipalities locate hidden water sewer gas and swimming pool leaks using specialized technology and highly trained technicians.

Our customers include homeowners plumbers contractors insurance professionals property managers restoration companies and municipalities throughout Oklahoma Kansas and Missouri.

Were proud of the work we do the customers we serve and the people who make it all happen. We believe in working as a team taking care of our customers and finding solutions to problems others cant see.

Think youd be a great fit Wed love to hear from you!

Apply Today!

Send your resume or inquiries to:

All employees must successfully complete a criminal background check and may be subject to drug screening. American Leak Detection is an Equal Opportunity Employer. We do not discriminate on the basis of any characteristic protected by applicable law.

Required Experience:

Unclear Seniority