Commercial Manager

Commercial Manager - Performance Materials - AmericaAt Materion, everyone is included, respected and offered opportunity to grow. Join us!The Commercial Manager -Performance Materials-America will be responsible for leading the commercial execution of PM Customer Support Specialists for assigned region and market. This role will lead and motivate a team of Customer Support Specialists and will work closely with sales professionals to ensure sustained, profitable growth.The Manager leads a team of Customer Support Specialists to create high satisfaction and customer growth. His/her primary responsibility is to lead the CSS organization to meet/exceed sales revenue, profitability, and budgetary objectives by leveraging people management, enterprise sales and customer relationship skills. The leader will be hands-on with an aptitude for detail in an environment that is granular in nature and collaborative in a cross functional sales environment. In addition, the Commercial Manager will have direct responsibility for assigned accounts and will manage these customers to grow their business with Materion.You Will Have the Opportunity To:Lead, coach and train the PM America's Customer Support team ensuring they are working effectively to meet customer needs. Grows Materion by leading the team in the development, implementation and continuous improvement of business processes within quotation and order management.Meet sales, new business opportunity and profitability goals for assigned accounts. Commercial Manager is responsible for quotation and lead follow up in assigned territory. Commercial Manager is responsible for delivering customer sales forecastsSupport Customer Support team to resolve issues both internally (Quality, Legal, Sales, Planning/Production, Operations) and externally (customer).Ensures Customer Support Specialists understand & execute general customer services policy and proceduresCoordinates new and ongoing organizational training of Customer Support Specialists in the areas of PM products, business systems and customer satisfactionMonitor key performance metrics to evaluate team productivity and customer satisfaction, driving continuous process improvementsEssential Qualifications/CapabilitiesUndergraduate degree in business, engineering or technical field.Minimum of 8 years professional experience in sales, customer support, marketing or a technical fieldPreferred ExperienceExperience with technical products is a strong plusKnowledge, Skills and AbilitiesStrong aptitude for problem prevention, identification and resolutionCreative problem solver; takes initiative to prevent reoccurrence.Exemplary interpersonal skills in dealing with customers and team membersHighly motivated with a positive, energized approach; eager to lead and drive improvementStrong communicator, collaborator and negotiatorExcellent communication skills, both written and verbalDemonstrated excellence leading across matrixed organizations through both direct leadership and persuasion.Knowledge of CRM (MPower) and SAP preferredCritical Competencies for SuccessENGAGE: Create receptivity with current and potential customersDISCOVER: Drive a level of dialogue with our customers that stimulates mutual understandingBUILD VALUE: Bring value to customers as a trusted advisorADVANCE: Drive high gain, mutual commitment with customersTECHNICAL KNOWLEDGE: Understands Materion's products and applications in customer's solutionsMaterion Corporation and its subsidiaries (the "Company") is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also the Company's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.Materion's Veteran Employee Resource group supports veterans and promotes the benefits of hiring veterans in the workplace. We honor all those who have served and are a military friendly company. Veterans are encouraged to apply and military experience and skills are transferrable to Materion careers.Please provide complete information. An incomplete application may affect your consideration for employment.