Specialist Patient Access

Specialist Patient Access Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings. As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values. The posted compensation range of $19.01 - $26.85/hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law. As our Specialist Patient Access, you will serve as a crucial first point of contact for patients, ensuring a seamless and empathetic experience while accurately facilitating their entry into our healthcare system. Every day you will manage patient appointments, verify insurance information, accurately register patient demographics, and provide clear financial counseling regarding services. You'll communicate effectively with patients and clinical teams, resolve access-related issues, and ensure compliance with all regulatory and organizational policies. Responsibilities include utilizing various patient management systems, maintaining data integrity, and contributing to improving patient access workflows. To succeed, you'll need exceptional customer service skills, strong attention to detail for accurate data entry and financial verification, excellent communication for clear patient and team interactions, and a profound commitment to patient advocacy, data accuracy, and optimizing the patient journey. Performs registration duties, scheduling functions in the EMR, processes inbound and outbound referrals. Ensures pre-registration process is complete for all assigned accounts at least 5-days prior to the scheduled date of service whenever possible. Verifies insurance eligibility/benefits and co-pay/deductibles and primary and secondary insurance. Enter correct primary and secondary insurances during scheduling process in the IDX system, directs non-insured patients to financial counselors. Obtains accurate patient demographics when registering and scheduling patient, exemplified by accurate spelling, correct abbreviations, punctuation and completeness. Obtains authorization/pre-certification from physician's office/insurance company for consults. Follows up on missing authorizations; if not obtained within 48-hours prior to service, contacts patient to advise them of their financial responsibility. Answers phones and responds to telephone inquiries quickly and appropriately in a manner that addresses the needs of the caller, and provides exceptional customer service; acts as a resource/liaison for internal and external customers as well as team member. Required High School Diploma or GED One (1) year of customer service experience or industry experience in a healthcare setting Preferred Associates degree in a health related field Two (2) or more years of relevant experience related to the core functions Hello Humankindness Where Your Passion Meets Purpose: Join Dignity Health Medical Group Are you a healthcare professional who believes that every patient deserves not just treatment, but unwavering compassion? Do you envision a world where healthcare isn't just a service, but a fundamental right, delivered with integrity and innovation? If so, then Dignity Health Medical Group (DHMG) is where your career finds its true calling. At Dignity Health Medical Group, you're not just filling a role; you're becoming an architect of healthier communities. We are the employed physician group of Dignity Health Arizona, and our success isn't just measured in numbers, but in the lives we touch and the advancements we champion. Here's what sets us apart and why you belong with us: Impact that Resonates: You'll be part of a team delivering comprehensive clinical services, making a tangible difference in the lives of countless individuals. From cutting-edge diagnostics to life-changing treatments, your expertise will directly contribute to improved health outcomes. A Culture of Growth and Innovation: We don't just practice medicine; we advance it. Shaping the Future of Healthcare: DHMG is deeply invested in preparing tomorrow's healthcare providers. We seamlessly blend clinical services with translational and bench research, creating a dynamic environment that augments medical education for residents and students. Values-Driven Mission: We are united by a powerful set of principles. If you are deeply committed to social justice, health equity, and are prepared to deliver care in new, innovative ways, your values align perfectly with ours. We believe that everyone, regardless of background, deserves access to high-quality healthcare, and we actively work to make that a reality. A Supportive and Collaborative Environment: We believe in building a strong, inclusive team where everyone feels valued and respected. Are you ready to transcend the ordinary and join a healthcare family where your skills are celebrated, your voice is heard, and your passion for healing finds its ultimate expression? If you're eager to contribute to an organization that is making a profound difference, where innovation meets compassion, and where your commitment to social justice and health equity will be not just welcomed, but celebrated then Dignity Health Medical Group is waiting for you. Total Rewards Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards. Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified. CommonSpirit Health is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF]. CommonSpirit Health will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at View phone number on click.appcast.io and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health participates in E-Verify.