Field Service Associate

Job Description

Job Description

Field Service Associate

GENDA Americas, is the leading amusement vending service with 55,000+ machines in 15,000+ locations nationwide. We are seeking a passionate merchandiser who thrives independently and delivers results. This route position is based out of our office in Norwood, MA, and services the New England market. As a route technician, you are responsible for managing a designated territory in an efficient and professional manner.

The hiring rate starts at $22 - $25 per hour based on technical experience.

Join Our Team and Earn a $1,000 Sign-On Bonus! Sign-on bonus available for eligible new hires only. Bonus will be paid after 90 days of continuous employment, provided the employee remains actively employed and in good standing on the payment date. Applicable taxes will be withheld.

Job Duties:

• Repairing equipment and troubleshooting issues, according to skill level.
• Merchandising of gaming equipment (plush and prizes) as needed. 
• Maintain amusements equipment at customer locations in good working order, product stocked in all dispensing equipment and company policies adhered to for cleaning and aesthetics.
• Responsible for accurate route collections of monies, adhering to proper cash handling procedures.
• Establish and maintain professional relationship with locations and staff.
• Detailed record keeping of all meters.
• Complete follow up as assigned. 
• Ensure each location is set up to maximize revenue and earning potential through location rotations and promotion opportunities.
• Find new leads as available.

Requirements:

• *Minimum 2 years of electronics or mechanical repairs
• *Minimum 2 years of Cash handling
• Solid experience managing a route or field service background
• Experience within the amusement gaming industry is a big plus
• Successfully pass a pre-employment motor vehicle record check, criminal background check and 4 panel drug screen
• Detailed and customer service-oriented
• Solid work ethic for being punctual, dependable, and customer-driven
• Efficient at managing a workload with minimal supervision
• Accountable, Productive, and Personable
• Always working accurately and efficiently
• Solid organization skills in managing paperwork, tools, parts, etc.

Perks & Benefits: 

• Company vehicle will be provided to facilitate the completion of your job duties
• Health insurance (medical, dental, vision) 
• Life insurance and disability coverage
• 401(k) + company match
• Paid time off including vacation, sick pay & paid holidays
• Partially paid pregnancy disability leave
• Flexible hours

GENDA Americas is the North American hub of GENDA , a global leader in amusement and entertainment. Our mission is simple: to create joy, deliver value, and strengthen communities by investing in and growing leading entertainment brands across Canada and USA. GENDA Americas companies include:

• Kiddleton : Bringing kawaii-inspired claw machines and IP-driven prizes to arcades, high-traffic entertainment venues, and retail locations across the U.S. and Canada.
• Player One Amusement Group (P1AG): One of North America’s leading arcade operators and amusement solutions providers, offering revenue-share partnerships, new game distribution, and route operations.
• National Entertainment Network (NEN): The largest amusement vending operator in the U.S., delivering crane machines, kiddie rides, and bulk vending across thousands of retail locations.
• Enterrium : Schaumburg's premier entertainment hub, where modern dining meets classic arcade thrills. Experience the thrill of bowling on our eight boutique lanes, or gather friends and family for private events in our stylish, upscale venue.
• Barberio : A long-standing leader in amusement and jukebox operations, expanding entertainment offerings in community spaces.