General Manager

Hay Creek Hotels is seeking a dynamic and entrepreneurial General Manager to lead the opening and operations of The Modernest Gulch View, a new luxury residential hospitality concept located in Nashville’s vibrant Gulch neighborhood.

Opening in December 2026, this innovative property will feature 131 individually owned residences operating within a professionally managed rental program. The General Manager will oversee all operational aspects of the property, balancing exceptional guest experiences with strong owner relations and financial performance.

This role is ideal for a hospitality leader with experience in condo-hotel, short-term rental, or mixed-use hospitality operations, who thrives in a fast-paced environment that blends residential ownership with hotel-style service.

Position Overview

The General Manager will be responsible for the overall leadership, operational performance, and financial success of the property. This includes managing guest services, rental operations, owner relations, team leadership, and ensuring the successful integration of the rental pool program.

This position will also oversee the pre-opening planning process , including staffing, operational procedures, vendor coordination, and licensing requirements.

Key Responsibilities

Operational Leadership

• Oversee all day-to-day operations including guest services, housekeeping, maintenance, and front office.
• Ensure exceptional guest experiences aligned with Hay Creek Hotels service standards.
• Manage operations of the rental pool program in coordination with corporate revenue management.

Owner Relations

• Build strong relationships with unit owners participating in the rental program.
• Support owner communication and ensure clear operational transparency.
• Work collaboratively with third-party HOA management.
• Oversee operational budgets and property performance.
• Partner with Hay Creek accounting to produce monthly financial reporting and owner statements.
• Support revenue management strategies designed to maximize rental performance.
• Lead hiring and onboarding of the property team.
• Develop operating procedures and service standards.
• Coordinate licensing requirements including liquor license for the bar concept.
• Prepare the property for a successful opening in April 2027.

Marketing & Distribution

• Work collaboratively with marketing partners to maximize exposure across distribution channels.
• Support strategic initiatives including the property’s Airbnb partnership.

Qualifications

• Experience with short-term rental operations, condo-hotel or vacation rental required
• 5+ years of leadership experience in hospitality operations
• Prior experience as a General Manager, Hotel Manager, or Director of Operations
• Strong financial acumen with experience managing budgets and forecasting
• Experience working with property management systems (Guesty experience a plus)
• Proven ability to build and lead high-performing teams
• Strong communication and relationship management skills
• Experience with pre-opening operations strongly preferred

About Hay Creek Hotels

Hay Creek Hotels is a premier hospitality management company known for operating distinctive independent hotels and lifestyle hospitality concepts across the United States. Our focus is on creating exceptional guest experiences while delivering strong financial performance for our ownership partners.

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