Health Tech Operations & Implementation Support Associate - 258873

Fully Remote

Can hire from any state

Must work MST business hours

Key Responsibilities

• Client & Implementation Support:
• Monitor, triage, and manage shared implementation support inboxes, resolving routine client inquiries using established procedures.
• Coordinate behind-the-scenes onboarding tasks, track progress in spreadsheets/tools, and ensure open client requests are resolved accurately.
• Outreach to clients and health plan partners to follow up on missing plan documents, contracts, or employee eligibility files.
• System Setup & Data Verification:
• Access, organize, and parse employer plan documentation across Medical, Dental, and Vision coverage.
• Convert plan details into the internal software structure using guided tools and templates.
• Perform quality audits by cross-checking system entries against source benefit documents to ensure 100% accuracy before go-live.
• Flag discrepancies, correct data errors, and escalate complex technical questions to senior benefits specialists.

Who We Are Looking For

We believe great talent comes from diverse educational backgrounds. Whether you studied Healthcare Administration, Human Resources, Psychology, Political Science, Business, Communications, or Public Health , we care most about your aptitude, organization, and drive to learn .

Required Skills & Qualifications:

• Education: Bachelor’s or Associate degree (recent grads strongly encouraged to apply!).
• Tech Savvy: Comfortable navigating computers, managing multiple browser tabs/systems, and working within Google Workspace (Gmail, Google Sheets, Docs, Drive) and Excel.
• Extreme Attention to Detail: A spot-the-difference mindset with a commitment to producing error-free work.
• Communication: Clear, professional written and verbal communication skills for client and internal team correspondence.
• Adaptability & Coachability: Ability to follow documented procedures, absorb feedback quickly, and ask proactive questions when stuck.
• Reliability: Dedicated commitment to working standard Mountain Time hours (Denver - MDT) during the peak fall onboarding season.

What Makes This a Great Opportunity?

• Career Launchpad: Gain direct exposure to the fast-growing healthcare technology, pharmacy benefit management, and corporate health benefits space.
• Competitive Entry-Level Pay: $25.00/hour.
• Path to Full-Time: Opportunities for top performers to convert to permanent, full-time positions as team growth expands in the Spring.
• Equipment Provided: All necessary work computer hardware and IT equipment will be issued directly to you.