Parts Counterperson

Parts CounterNew Bern Auto is looking for a Parts Counter person to help support our team and provide customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace.At New Bern Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at New Bern Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.What We OfferDiscounts on products and servicesCareer advancement opportunities, promote from withinClean and professional work environmentFree lunch on Saturdays401(K)Paid HolidaysPaid Vacation and Personal DaysHealth, Dental and Vision insurance at group ratesBasic Life InsuranceAccident and Critical Illness insuranceResponsibilitiesOversee the parts sales process from start to finishCommunicate with customer on parts statusCommunicate with staff and customers in a friendly and professional manner.Be able to read and understand the parts catalog when looking up parts.Answers phone calls, providing price quotes and other informationReviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.Provides high level service to internal and external customers.Pulls and fills orders from stockMaintain a weekly bin checks to ensure accuracy of stock.Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.Locates out-of-stock parts from outside source and submits an emergency order, if necessary.Make sure all internal requests for parts are billed on service repair order.Receives payment from retail customers or obtains credit authorization.Set up orders for daily shipment, delivery, or pick-upQualificationsHave a High School Diploma or equivalentHave experience with auto parts sales (preferred)Are able to work in a fast-paced work environmentHave strong organizational and time management skillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.