IT Support Specialist

Job Description

Job Description

Position Description: ANPC is a global supplier of precision approach guidance and area surveillance solutions aimed at improving the safety and capacity of civil and military aviation for customers on all seven continents. Our transponder-based solutions are designed to serve airfields where others cannot. We are a team of extraordinary professionals working together to perform an important mission to uniquely serve airports with terrain, obstacles and other challenges that no other business can provide.Job SummaryANPC is looking for an IT Support Specialist to manage day-to-day internal tech needs as the primary internal IT point of contact. This role handles daily user support, device management, and account administration, while coordinating directly with outside Managed Service Providers (MSPs), ISPs, and technology vendors for escalated infrastructure and specialized project support.Essential Job FunctionsServe as the first point of contact for internal staff needing hardware, software, and peripheral troubleshooting.Set up, configure, and manage user accounts, permissions, and devices.Manage relationships and tickets with outside IT vendors, MSPs, software providers, and ISPs—escalating complex network and infrastructure issues to resolution.Maintenance and continuous improvement of the new hire onboarding process.Track IT equipment inventories, software subscriptions, and hardware lifecycles.Oversee endpoint security, patch updates, and backup monitoring in partnership with external service providers.Maintain systems documentation and guides, including SOPs and System Architecture Guides and Diagrams, and ensure they adhere to organizational policies and standards.Contribute to the design, implementation, configuration, and optimization of IT systems.Participate in workstation lifecycle management including imaging, deployment, hardware replacement, operating system upgrades, and advanced troubleshooting.Education and Work Experience RequirementsBachelor ’s Degree in Computer Science or Information Systems.2+ years of experience in IT systems engineering and administration.Experience evaluating and recommending technical solutions to meet business needs.2+ years of industry experience with Microsoft and/or Google products.Required Technical SkillsCloud Identity Administration: Hands-on familiarity managing users, groups, and permissions within Microsoft Entra ID (formerly Azure AD) and Google Workspace Admin Console.Authentication & Security: Hands-on experience configuring, enrolling users, and troubleshooting Duo MFA (or similar MFA platforms like Microsoft Authenticator or Google Authenticator).Operating System Support: Practical experience deploying, configuring, patching, and troubleshooting Microsoft Windows 10/11 operating systems and standard desktop software.Network Protocols & Diagnostics: Foundational understanding of network infrastructure and protocols, including DNS, DHCP, subnets, local IP assignment, VPN client setup, and running network troubleshooting utilities (ping, traceroute, nslookup, ipconfig).Helpdesk & Ticketing Systems: Direct experience using service management tools (e.g., Jira Service Management, Zendesk, Freshservice) to log, categorize, route, and resolve technical tickets.Remote User Support: Proficiency with remote support tools (Quick Assist, Remote Desktop/RDP, TeamViewer, or Zoom/Teams screen sharing) to troubleshoot issues for remote staff.Hardware Setup & Provisioning: Experience setting up workstation hardware, docking stations, monitors, and peripherals, as well as executing basic hardware diagnostics.Asset & Inventory Management: Working knowledge of inventory tracking methodologies, asset lifecycle management, and physical hardware auditing.Command Line & Utilities: Basic familiarity with Command Prompt or basic PowerShell to execute diagnostic commands or inspect system network configurations.Other CharacteristicsStrong written and verbal communication skills, with the ability to provide excellent internal customer service and explain complex technical concepts in straightforward terms.High level of self-accountability, with the ability to work independently to meet deadlines and quickly adapt to changing needs.Collaborative workstyle and desire to share knowledge to build best practicesExceptional problem-solving skills, with the ability to approach problems with creativity, flexibility, and curiosity.Ability to work flexible schedules including evenings, weekends, and, occasionally, extended hours to ensure updates and changes do not impact clinic operations.Desired Qualifications Certifications: CompTIA A+, Network+, Security+, or Microsoft Certified: Fundamentals (MS-900 / AZ-900). Compliance Awareness: Basic awareness of cybersecurity frameworks such as NIST SP 800-171, CMMC, or ISO 27001Due to the sensitive nature of the information and projects handled at this facility, this position requires U.S. citizenship. Candidates must be U.S. citizens to be considered for this role.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job in an office and manufacturing environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for periods of time; operating a computer and keyboard; talk and hear at normal room levels; using hands to finger, grasp, and feel; repetitive motion; close visual acuity to prepare and analyze data and figures; transcribing; viewing a computer terminal; extensive reading; lift, push, carry, or pull up to 20 pounds.Work environmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office and manufacturing environment. The noise level in the work environment is usually quiet to moderate. The employee will be exposed to the typical office environment with computers, printers and telephones.In addition to base pay, our competitive total rewards package consists of:401(k) plan with match and immediate vesting.Comprehensive suite of insurance benefits for employees (and their families) to include a variety of medical plan options (including an HSA with employer contribution), dental, vision, life and disability insurance, Employee Assistance Program (EAP), Legal/Identity support plans, pet insurance.Access to Flexible Spending Accounts (Medical and Dependent Care).Generous paid time off including 4 weeks of vacation per year, 11 paid company holidays, which includes a winter company shutdown from Christmas to New Year’s.