Job Coach

Job Description

Job Description

GENERAL DUTIES AND RESPONSIBILITIES:

Conduct training on the job, in the naturally occurring environment, or other community-based locations following job coaching/ training procedures. Work assignments are based on program requirement, and trainee needs. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Provide coaching and training services to trainees. 
2. Based on the Individual Service Plan (ISP) or Individual Employment Plan (IEP) plan, the job coach with the trainee will develop a plan of action that utilizes appropriate learning with a variety of learning strategies. The job coach will conduct services to address trainee barriers and meet Funding Source/Trainee requirements. Job Coach will address trainee needs with appropriate interventions.
3. Conduct a task analysis as required; arrange all tasks into sequential teachable components.
4. In a work setting:  
   1. Monitor and teach appropriate work-related skills and behaviors. 
   2. Identify employer or trainee concerns and resolve potential problems.
   3. Ensure that tasks are completed according to the established standard.
5. Conduct travel training and/or site duties, when needed. 
6. Maintain positive and professional relationships with counselors and area employers.
7. Travel to trainee’s worksites.
8. Provide on-the-job support services such as demonstrating the skills, knowledge, and attitudes needed on the job, which can lead to trainee successes.  
9. When providing job coaching and/or retention services to a placed trainee, identify and implement appropriate strategies for fading out services.
10. Develop and maintain a training schedule to ensure that trainees and Workforce Development staff meet all of the requirements from the funding referring agency. Maintain accessible and accurate training records for all training participants.
11. Represent Zanesville Welfare Organization and Goodwill Industries, Inc. in a courteous and professional manner.
12. Report regularly to your supervisor on trainees’ progress, using observation notes and case files. 
13. Complete and submit accurately, within 5 business days of service completion dates, all required reporting forms, including hours worked.
14. Ensure trainee satisfaction and stakeholder satisfaction surveys are completed and in the good to excellent range.

1. Participate in staff training as required and assigned.

1. Participate in trainee staffing with referral counselor or other professionals.
2. All Zanesville Welfare Organization and Goodwill Industries Inc. employees must know and comply with the policies and procedures, ethics, and work toward the fulfillment of our Corporate Vision. All employees must comply with all federal, state, and local laws and regulations.
3. Perform other duties as assigned by the supervisor. (If so assigned please see the job description for Pre-ETS or Job Developer)

QUALIFICATIONS:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have and maintain a valid Ohio and/or West Virginia driver’s license to perform duties and responsibilities of position. Must remain insurable under the employer’s common insurance carrier.

EDUCATION:

High School Diploma or equivalent training.  Knowledge of behavior modification and techniques and ability to conduct a task analysis.  Ability to develop appropriate teaching aids and suggest accommodations or assisting devices.

EXPERIENCE:

Six to twelve months of effective work experience. Computer knowledge and usage required.  Must have and maintain a valid Ohio and/or West Virginia driver’s license to perform duties and responsibilities of position. Must remain insurable under the employer’s common insurance carrier.

• Experience working with persons with barriers to employment including juveniles aged 14-21 enrolled in school.   
• Understanding of Independent Living Skills and/or competitive work standards with employer perspectives and expectations. 
• Willingness and ability to train a variety of skills in varied environments, with different physical demands.
• Patience, reliability, problem solving ability, as well as diplomacy and negotiation skills.
• Willingness to accommodate a flexible work schedule. On occasion, it may be necessary to work on a weekend or in the evening.
• Excellent oral and written communication skills and the ability to interact professionally with a wide variety of individuals.
• Access to one’s own transportation. 

Communication Skills:

Ability to read and interpret documents such as technical data, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence, develop and proof training materials, speak effectively in interpersonal situations and before groups of employees.

Other Skills and Abilities:

• Ability to function independently in a multi-task environment, as well as part of a team.
• Ability to follow the appropriate safety precautions.
• Comfortable communication with all types of people  
• Exhibit strong planning and organizational skills.
• Proven presentation and facilitation skills.

WORK ENVIRONMENT:

This depends wholly on the setting in which the training is to take place.   Each environment has a variety of factors that should be acknowledged, including variable noise and dust levels, varying temperatures, lighting and ground surfaces.

The employee is expected to adhere to all agency policies and to act as a role model while carrying out the policies. 

PHYSICAL REQUIREMENTS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job, the employee is regularly required to talk and hear, use hands and fingers to handle, reach with hands and arms, or feel objects or controls.  The employee is frequently required to stand, walk, sit, climb or balance, taste and smell, handle objects, and reach with arms. The employee may have to lift or move up to 10 pounds.

Depending on training site and skill being trained the following could also be physical requirements: standing, sitting, bending, walking, stooping, kneeling, crouch or crawl, lifting, grasping and stretching, and good visual skills.