Senior Sales Operations Specialist

Senior Sales Operations Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark with one of the biggest names in payments. At Global Payments, you help businesses grow by transforming how they accept and manage payments. As the Senior Sales Operations Specialist you will play a central role in keeping the Global Payment's Software division sales organization running efficiently and effectively. This position supports the Director of Sales Operations with the operational infrastructure that supports the sales team, by improving visibility into performance, strengthening processes, and maintaining the operational systems that support revenue growth. The role requires a mix of analytical thinking, process discipline, and strong communication.

What you'll own

• Deliver data-driven insights: You will build, maintain, and enhance sales reporting and analytics, providing clear pipeline updates, deal activity summaries, and trend insights to support informed decision-making.
• Translate data into action: You will use BI tools like Power BI to turn complex data into easy-to-understand, actionable insights for both sales teams and leadership.
• Optimize sales operations: You will gain a deep understanding of workflows, identify process improvements, and develop standardized playbooks and documentation to drive efficiency and scalability.
• Coordinate cross-functional collaboration: You will act as a central point of contact for client requests, partnering with teams such as Legal and Client Assurance to ensure smooth execution.
• Support tools, communication, and growth: You will manage and optimize the sales tech stack (e.g., Salesforce, Gong, DocuSign, Vidyard), support adoption, prepare stakeholder materials, and communicate updateswhile staying current on evolving business needs.

This role follows a hybrid schedule, with three days per week in-office at either the Alpharetta, GA (Windward) or Lenexa, KS location.

What you'll bring

• Experience: Bachelor's Degree or a Minimum 6 Years Relevant Exp
• Skills / Knowledge: Applies professional concepts and a solid understanding of business objectives to resolve moderately complex issues. Works independently but may seek guidance on novel or high-stakes projects.
• Job Complexity: Analyzes operational situations and data to identify root causes and recommend improvements. Comfortable managing multiple workstreams simultaneously and adapting to shifting priorities. Works cross-functionally across organizations outside area of expertise.
• Supervision: Self-starter who takes initiative and drives projects forward. Works independently on assigned responsibilities with general oversight. May provide guidance or support to less experienced team members on an ad hoc basis.
• Industry Knowledge: Advanced knowledge of the Software/SaaS industry.
• Decision Making: Exercises sound judgment in day-to-day decisions and escalates appropriately. Acts with a bias toward resolution and follow-through.
• Technology Proficiency: Comfortable learning and managing multiple tools across a sales tech stack. Able to develop a functional understanding of how tools connect, where gaps exist and how they can be leveraged to reduce friction in the sales process and directly support revenue growth.
• Process & Documentation: Demonstrated ability to map existing workflows, identify gaps, and translate improvements into clear, repeatable documentation. Takes ownership of a process from assessment through ongoing maintenance.
• Reporting & Analytics: Proficient in building and maintaining operational reports and dashboards. Able to present data clearly to both operational and executive audiences. Uses a variety of systems, such as Salesforce or Gong. Expertise in BI tools such as Power BI or Tableau.
• Communication: Excellent written and verbal communication; comfortable presenting findings cross-functionally and to leadership.

It's a bonus if you have

• Typically, Minimum 8+ Years Relevant Exp
• Previous experience in the software and SaaS industry

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

Our perks - what we'll bring for you

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance program to support your wellbeing
• Recognition through a global platform that celebrates your achievements.

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity are steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship.

The position listed in this requisition is ineligible for the referral bonus award program.

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